Lead Scoring

Know who to call first, every single morning

Leads graded A to F and scored for momentum, so hot clients never wait behind tire kickers.

A-Fquality grade on every contact, recalculated as signals land
0-100heat score with decay tuned to legal decision windows
25signals behind every score, from call quality to return visits
64%of leads never get a follow-up at all. Yours will.Clio Legal Trends Report
01
Two axes

Quality and momentum are different questions

The grade answers "is this a good lead." The heat answers "is this lead deciding right now." One chip on every contact carries both, so your team always knows who to call and who to nurture.

LEAD SCORE · PERSONAL INJURY
Maria DelgadoRear-end collision · Google Ads · Dallas, TX
AOn Fire 92
Call engagement
27/30
Engagement signals
25/30
Multi-channel
11/15
Contact richness
8/10
Pipeline bonus
+18
Scored today 7:02 AM · updates as signals land
02
Real signals

Scored on the signals that actually sign clients

A six-minute answered call outranks any form fill. The score weighs the behaviors that end in retainers, calls, replies, return visits, matter progress, and ignores the vanity signals that never sign.

GRADE SIGNALS · FAMILY LAW
Answered call, 6+ minutesbest single signal+50 pts
4+ inbound text replies+80 pts
Form submission+60 pts
20+ pages viewed+40 pts
Returned after 3+ days+40 pts
Engaged on 3+ channels+85 pts
Engagement letter sentmatter stage, stacks on everything abovestrongest boostPIPELINE
03
Legal-tuned decay

Heat decays the way legal clients actually decide

Someone hurt in a crash hires within days. An estate plan simmers for weeks. Heat is tuned to how legal clients actually decide, so today’s hot lead tops the list and a month-old one never fakes urgency.

HEAT DECAY CURVE
Today
1.00x
1 to 3 days
0.90x
3 to 7 days
0.75x
1 to 2 weeks
0.55x
2 to 4 weeks
0.30x
30+ days
0.10x
04
The letter grade

Stop guessing which leads to prioritize

The grade tells your team which leads look most like your future clients, so the best prospects get attention first and nobody burns attorney hours on the rest.

GRADE BANDS · WHAT YOUR TEAM DOES
Aready now, first call of the morningCALL FIRST
Bsolid lead, follow up today
Cviable, keep the nurture cadence
Dearly interest, light touches
Fno traction or spam, no outreach
05
Score to action

The score does not sit in a column. It drives the day.

Every morning the scores build your team’s queue: On Fire leads first, outreach drafted. When a cold lead warms back up, a re-engagement task fires on its own. Nobody watches a dashboard for that.

THIS MORNING'S QUEUE · IMMIGRATION
Call Ana Reyes before 10amOn Fire 94 · asked about H-1B timeline twiceURGENT
Text Wei Zhang the meeting linkHot 71 · opened both emails yesterdayHIGH
Follow up with Dmitri PetrovReactivated: Cold to Warm overnightREACTIVATED
Nurture email to Sofia MarinoWarm 38 · green card research phaseSTANDARD