Your firm’s data stays your firm’s data
Client confidentiality is the foundation of legal practice, so we built Superpractice around it. This page explains exactly how, in plain language, backed by our terms.
Your clients trust you with their most sensitive problems. Any system your firm runs on has to earn that same trust.
AI without trading away confidentiality
Superpractice runs on frontier AI models. That only works for a law firm if the data rules are stricter than the tools are powerful. Here they are.
Providers process your prompts, then delete them
Our core AI pipeline calls third-party model providers through enterprise and API configurations with zero data retention. Providers process prompts and outputs only to return your result, then delete their copies. AI assistant conversations are stored separately in your firm’s secure Superpractice workspace, where the assistant can use conversation history and other workspace data to answer your requests. Requests are pseudonymized before they leave our systems, so providers never see who inside a firm asked.
Read the privacy policyNo third-party provider model trains on your data
Third-party model providers are never permitted to train their models on your firm’s data. Superpractice does not train models on identifying data either. Our terms limit any improvement work to de-identified data that cannot reasonably be traced back to a firm, a client, or a matter, and we never knowingly re-identify it.
Treated like privileged material, because it is
Under our terms, identifiable client and matter data is your Confidential Information. It is never published, and never shared for a third party’s own use, without your express authorization. That obligation survives for as long as we hold the data.
Read the terms of serviceHeld with no less than reasonable care. Never published or shared for third-party use without your express authorization.
Recordings live in your workspace, not a vendor's
Meeting recordings are exported to your workspace, and the capture vendor’s copy is deleted once yours is verified, with a 48 hour ceiling either way. Transcription runs with the provider’s model improvement program switched off on every request, so your meeting audio never trains their models.
Your workspace data is deleted on request
Your workspace data is stored while your account is active. You can request deletion at any time, and full-workspace deletion requests are processed within 30 days. Deleted records are removed from active systems, though encrypted backups may retain them briefly before they expire.
The plain-language version ends here. The binding version is one click away.
Everything on this page is backed by our published terms. Questions about a specific requirement, or need something in writing for your firm? Write to support@superpractice.com.