Superpractice LLC Terms of Service

Last Updated: August 30, 2025

These Terms of Service (“Terms”) form a binding legal agreement between you (“Customer,” “you,” or “your”) and Superpractice, LLC (“Superpractice,” “we,” “our,” or “us”). These Terms govern your access to and use of Superpractice’s websites, software, AI agents, call answering services, marketing services, and all related products and offerings (collectively, the “Services”).

By accessing or using the Services, clicking “I Agree,” or otherwise indicating acceptance (including through continued use after notice of changes), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

You represent and warrant that (i) you are at least eighteen (18) years old and have legal capacity to enter into these Terms; (ii) if you are entering into these Terms on behalf of a business, law firm, or other entity, you have full authority to bind that entity; and (iii) all employees, contractors, or agents who use the Services under your account will comply with these Terms.

These Terms prevail over any conflicting or additional terms provided by you (including in a purchase order, insertion order, or other communication), which are expressly rejected and shall have no force or effect.

Quick Summary of Key Terms (for Convenience Only)

This summary is provided for convenience. It does not replace the full Terms below, which control if there is any conflict.

• Binding Agreement: By using Superpractice, you agree to these Terms.

   

• Payments: All fees are billed automatically by autopay, non-refundable, and subject to minimums. Late fees and collection costs apply.

   

• No Guarantee of Results: Marketing and AI Services may not generate leads, ROI, or specific outcomes. You assume all risks of reliance on outputs for Jurix Voice.

   

• AI Disclaimer: Our AI is experimental and may produce errors. You are solely responsible for reviewing and verifying all outputs and conversations.

   

• Data & Privacy: You must obtain all required consents for calls, texts, emails, and recordings. We may use de-identified data to improve our Services.

   

• Compliance: You—not Superpractice—are solely responsible for complying with bar rules, TCPA, advertising laws, and professional obligations.

   

• Liability Cap: Our total liability to you is capped at the lesser of the fees you paid in the past 6 months or $1,000.

   

• Indemnification: You must defend and indemnify us against claims from your clients, regulators, or third parties arising from your use of the Services.

   

• Termination: We may suspend or terminate your Services at any time for non-payment, misuse, or legal risk. Fees remain due.

   

• Disputes: Governed by Florida law. Venue is in Palm Beach County, Florida. Arbitration is at our election. You waive class actions and jury trials.

1. Scope of Services

Superpractice provides the following categories of services (“Services”):

• Jurix Voice and AI Agent Services: AI-powered call answering, routing, voicemail, texting, calendaring, and integrations.

   

• Marketing Services: Law firm marketing, websites, lead acquisition, advertising, and related services.

   

• Other Software and AI Tools: Including experimental AI products, beta services, and integrations.

Superpractice retains sole discretion to determine the scope, features, and functionality of the Services. Service-specific terms may supplement these Terms, and if there is a conflict, the service-specific terms will control.

Superpractice may, at any time and without liability, add, modify, suspend, or discontinue any Service, feature, or functionality, whether or not previously designated as “core,” and may impose limits or conditions on access or use. Availability of the Services is subject to change without notice.

2. Experimental AI Products – Beta Disclaimer

Our AI products and features are experimental and may be released in “beta” or “preview” form. By using them, you acknowledge and agree that:

• Outputs May Be Unreliable: The Services may generate incorrect, incomplete, unpredictable, or unexpected results. Outputs are provided “as is” without warranties of accuracy, reliability, or fitness for a particular purpose.

   

• Customer Responsibility: You are solely responsible for reviewing, verifying, and approving all outputs before relying on or using them, including for accuracy, legality, appropriateness, and compliance with professional, ethical, and regulatory standards.

   

• No Professional Advice: The Services are not a substitute for professional legal judgment, regulatory compliance, or emergency services. You remain solely responsible for your own professional obligations, including confidentiality, privilege, and attorney advertising rules.

   

• No IP or Uniqueness Guarantee: Outputs may not be unique and may resemble materials generated for others. Superpractice does not guarantee that outputs are free of third-party claims or intellectual property restrictions.

   

• Risk Allocation: Superpractice has no responsibility or liability for any errors, omissions, misuse, reliance on outputs, or resulting damages. All such risks are assumed entirely by you, and any disputes relating to outputs are subject to the disclaimers, limitations of liability, and indemnification obligations in these Terms.

3. Data, Privacy, and Communications

• Customer Content: You retain ownership of the data, call recordings, transcripts, and materials you directly provide to Superpractice (“Customer Content”). By submitting Customer Content, you grant Superpractice a worldwide, royalty-free, transferable, sublicensable license to host, use, reproduce, modify, adapt, publish, transmit, analyze, and display such Customer Content as necessary to operate, improve, and provide the Services. You are solely responsible for the accuracy, quality, and legality of Customer Content and for obtaining all necessary rights and permissions to provide it to Superpractice.

   

• Service Data: Superpractice exclusively owns all rights, title, and interest in all logs, metrics, technical data, models, prompts, workflows, training data, analytics, usage patterns, and aggregated or de-identified information generated by the Services (“Service Data”). Service Data may be used by Superpractice for any business purpose, including but not limited to improving, training, testing, and commercializing AI models and related offerings. You have no rights in Service Data. Superpractice may use, analyze, and commercialize aggregated and de-identified Customer Content, in addition to Service Data, for purposes of improving, training, and developing the Services. Superpractice uses commercially reasonable safeguards to protect Customer Content; however, no system can be guaranteed secure. You acknowledge that Superpractice cannot and does not guarantee absolute security of Customer Content and assumes no liability for unauthorized access beyond its reasonable control.

   

• Retention: Unless otherwise agreed in writing, recordings and transcripts are retained for up to twelve (12) months. Superpractice may, in its sole discretion, delete or anonymize such data sooner. If you request shorter retention or deletion, Superpractice will use commercially reasonable efforts to comply within a reasonable period, but we make no guarantee regarding timing, completeness, or recoverability of deleted data. “No-storage” mode is available, but in such cases links or access to data may expire within minutes and cannot be reissued. You are solely responsible for exporting and archiving your own Customer Content.

   

• Consent and Compliance Requirements: You are solely responsible for obtaining and maintaining all legally required notices, permissions, and consents for the collection, use, storage, and disclosure of information, including compliance with the Telephone Consumer Protection Act (TCPA), state and federal recording laws, bar rules, HIPAA, and any other applicable privacy, marketing, or communications laws. You must maintain and preserve legally sufficient proof of consent for at least five (5) years. Superpractice has no obligation to verify your compliance and disclaims liability for your failure to do so.

   

• Communications Authorization: You expressly authorize Superpractice, on your behalf and as part of providing the Services, to initiate, send, or facilitate calls, text messages, emails, voicemails, and other communications to you, your staff, and your clients or prospective clients using information you provide. You represent and warrant that you have obtained all necessary prior express consent from such recipients to permit these communications, and you will indemnify and hold Superpractice harmless from any claims arising out of such communications.

   

• HIPAA and Sensitive Data Disclaimer: Unless and until Superpractice and you enter into a separate, duly executed Business Associate Agreement (“BAA”), Superpractice is not a “Business Associate” as defined under the Health Insurance Portability and Accountability Act (“HIPAA”) and does not agree to handle Protected Health Information (“PHI”) under HIPAA. You must not transmit, upload, or disclose PHI or other sensitive regulated data (including but not limited to financial account information, Social Security numbers, or government ID numbers) through the Services unless a BAA or other required agreement is in place. Any PHI or sensitive data submitted without such an agreement is at your sole risk and responsibility, and you agree to indemnify and hold Superpractice harmless from all claims, liabilities, and damages arising from such submission.

4. Compliance Responsibilities

You acknowledge that Superpractice is a technology and marketing vendor only and is not your co-counsel, compliance advisor, or professional responsibility consultant. You are solely responsible for ensuring that your use of the Services complies with all applicable bar rules, attorney advertising rules, privacy laws, and regulations:

• Legal and Regulatory Compliance: Ensuring that all use of the Services complies with federal, state, and local laws, court and bar rules, attorney advertising regulations, privacy and data protection requirements, TCPA, CAN-SPAM, Do-Not-Call (“DNC”) rules, anti-spam and telemarketing regulations, HIPAA (if applicable), and any other legal or professional obligations.

   

• Consent and Recordkeeping: Obtaining, documenting, and maintaining all legally required notices, permissions, and prior express consents for communications made through or facilitated by the Services. You must maintain accurate records of such consents, scrubs, and approvals for at least five (5) years and produce them upon request.

   

• DNC and Campaign Scrubbing: Scrubbing all outbound calls, texts, and campaigns against national, state, and internal DNC lists at least every thirty-one (31) days or more frequently if required by law, and ensuring that no prohibited outreach is attempted through the Services.

   

• Marketing and Work Product Review: Reviewing, approving, and ensuring that all advertising, marketing, promotional, or client-facing work product generated or deployed through the Services complies with all applicable attorney advertising rules, bar ethics rules, consumer protection laws, and other professional obligations.

   

• Responsibility for Outputs: Acknowledging that Superpractice provides tools and outputs “as is” and that you are solely responsible for verifying the accuracy, appropriateness, and compliance of any outputs, scripts, or communications prior to their use.

Superpractice does not provide legal advice, does not guarantee compliance of any content, script, workflow, or campaign, and assumes no responsibility for your failure to comply with applicable laws, regulations, or professional rules. You agree to indemnify, defend, and hold harmless Superpractice from any claims, damages, fines, penalties, or liabilities arising out of or related to your failure to meet these compliance responsibilities.

5. Billing, Payments, and Refunds

Jurix Voice: Usage is billed on a per-minute basis as calculated by Superpractice’s internal call detail records, rounded as described in these Terms. A non-refundable monthly minimum applies regardless of actual usage. Overage is billed at the applicable plan rate, and Superpractice may, in its sole discretion, automatically adjust your plan tier if it lowers overall charges.

Marketing Services: Subscription fees are billed in advance on a recurring monthly basis to the payment method you provide. All advertising platform costs (e.g., Google, Meta, LinkedIn, Bing) must be paid directly by you to the platform. Superpractice bears no responsibility for third-party platform charges, late fees, or suspensions.

Autopay and Payment Authorization: Enrollment in autopay is mandatory. By providing payment information, you authorize Superpractice and its payment processors to automatically charge all fees, usage, taxes, and charges when due. You are responsible for maintaining valid, current payment information at all times. Failed payments may result in immediate suspension of Services, referral to collections, and additional fees. You agree to reimburse Superpractice for all costs of collection, including attorneys’ fees and third-party collection agency costs. Overdue balances may accrue interest at the rate of 1.5% per month (or the maximum rate permitted by law, if lower), from the due date until paid in full. Any promotional rates, credits, or discounts offered by Superpractice are temporary, revocable at any time, and do not alter your ongoing payment obligations unless expressly stated in writing.

Refunds: Except in the case of a documented billing error confirmed by Superpractice, all fees are final, non-cancellable, and non-refundable. No refunds or credits will be issued for partial months, unused minutes, unused services, downgrades, or early termination. Superpractice has no obligation to extend credits or apply offsets for any reason.

Billing Disputes: You must notify Superpractice in writing of any disputed charge within thirty (30) days of the invoice date. After this period, charges are deemed final and undisputed. Even if you dispute charges, you must pay all undisputed amounts when due.

Chargeback Consequences: If you initiate or allow a chargeback through your bank, credit card issuer, or payment provider, it constitutes a material breach of these Terms. Upon a chargeback:

• Your access to the Services may be immediately suspended or terminated.

   

• You remain responsible for the full amount of the charge plus the monthly minimum, and Superpractice reserves the right to reinstate the charge through re-billing.

   

• You will be liable for all chargeback-related fees, penalties, interest, and Superpractice’s administrative, legal, and collection costs.

   

• Superpractice reserves the right to report fraudulent or bad-faith chargebacks to credit bureaus, payment networks, and fraud databases.

6. Ownership and Intellectual Property

Superpractice Intellectual Property: Superpractice and its licensors retain all rights, title, and interest in and to the Services, software, platforms, models, processes, workflows, websites, interfaces, documentation, designs, training data, algorithms, improvements, enhancements, and all other proprietary materials, whether developed before, during, or after your use of the Services (“Superpractice IP”). Except for the limited license expressly granted below, no rights are granted to you, and all rights are reserved by Superpractice.

Customer License: Subject to your full compliance with these Terms and payment of all fees, Superpractice grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for your internal business purposes during your active, paid subscription. You acquire no ownership or other intellectual property rights in the Services. Any attempted assignment, sublicense, resale, or unauthorized use automatically terminates your license without notice.

Restrictions: You shall not, and shall not permit others to: (i) copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or attempt to derive source code or models from the Services; (ii) create derivative works from the Services; (iii) circumvent, disable, or interfere with security features or usage limits; (iv) use the Services to compete with Superpractice; or (v) remove, obscure, or alter any proprietary notices.

Customer Feedback: If you provide ideas, suggestions, comments, improvements, or other feedback relating to the Services (“Feedback”), you acknowledge and agree that Superpractice shall own all rights, title, and interest in such Feedback. To the extent ownership does not vest automatically, you hereby grant Superpractice a perpetual, irrevocable, worldwide, royalty-free, fully transferable and sublicensable license to use, commercialize, disclose, reproduce, modify, adapt, publish, translate, distribute, and otherwise exploit the Feedback in any manner without restriction, attribution, or compensation to you. 

Outputs generated by the Services, including AI-generated outputs, are licensed to you only for your internal business use during your subscription. You acknowledge that such outputs may not be unique, may be similar to materials generated for other customers, and may not be free of third-party claims. No ownership interest in such outputs is transferred to you.

Work Product: Any deliverables, websites, landing pages, graphics, templates, copy, designs, code, or other materials created or provided by Superpractice in connection with the Services (“Work Product”) remain the sole property of Superpractice unless and until all amounts owed by you are paid in full. Upon full payment, you receive only a limited, non-exclusive license to use such Work Product for your internal business purposes and only for so long as you remain a paying customer. If you cancel, fail to pay, or otherwise breach these Terms, your license to use the Work Product automatically terminates, and Superpractice may suspend, remove, or disable access to such Work Product without notice.

Reservation of Rights: All rights not expressly granted to you are reserved by Superpractice. No implied licenses are granted under these Terms.

7. Acceptable Use and Restrictions

You agree to use the Services only in strict accordance with these Terms and all applicable laws. Without limiting the foregoing, you shall not, and shall not permit others to, use the Services for:

• Unlawful or Unauthorized Communications: Any robocalls, auto-dialing, call blasting, mass texting, spam, phishing, or outreach without legally valid consent.

   

• Emergency Services: Attempting to place or route calls to emergency numbers, including 911 or equivalent services. The Services are not a substitute for emergency calling.

   

• Illegal, Harmful, or Abusive Conduct: Any unlawful, fraudulent, harassing, abusive, defamatory, obscene, or otherwise objectionable activity; any activity that poses reputational or legal risk to Superpractice; or any activity intended to interfere with, damage, or disrupt the Services or networks.

   

• Security Violations: Attempting to probe, scan, or test system vulnerabilities; bypassing or breaching security or authentication measures; or introducing malware, viruses, or harmful code.

   

• Misrepresentation: Impersonating any person or entity, misrepresenting your affiliation, or otherwise engaging in deceptive or misleading communications.

   

• Resale or Competitive Use: Reselling, sublicensing, renting, or otherwise exploiting the Services for the benefit of a third party, or using the Services to compete with Superpractice.

   

• Prohibited Data: Uploading or transmitting without authorization any personal data, Protected Health Information (PHI), or sensitive information in violation of Section 3 (Data, Privacy, and Communications).

Right to Monitor: Superpractice reserves the right, but not the obligation, to monitor, access, review, record, and audit any use of the Services at any time, with or without notice, for the purposes of enforcing these Terms, protecting network integrity, ensuring compliance with law, or improving the Services. Superpractice has no obligation to monitor, and disclaims any liability arising from its monitoring or from failing to monitor.

Superpractice reserves the right to audit your use of the Services, request documentation of required consents, and investigate suspected violations. You agree to fully cooperate with any such audit or investigation.

Suspension and Termination: Superpractice may, in its sole discretion and without notice, suspend, throttle, or terminate your access to all or part of the Services if we determine that you have violated this Section, pose a security or legal risk, failed to pay fees when due, or otherwise engaged in conduct that may harm Superpractice, its customers, or its networks. Suspension or termination does not relieve you of your payment obligations, and all fees remain due and payable.

No Refunds: Any suspension or termination under this Section is without refund, credit, or liability to Superpractice.

8. Confidentiality

Definition: “Confidential Information” means all non-public, proprietary, or sensitive information disclosed by Superpractice to you, whether oral, written, electronic, or in any other form, including without limitation business plans, pricing, technology, models, workflows, software, training data, client lists, strategies, and trade secrets. Customer Content provided by you will be treated as your Confidential Information. Service Data is always deemed Superpractice’s Confidential Information. For the avoidance of doubt, Service Data and Feedback shall always be deemed Superpractice’s Confidential Information, regardless of how it is disclosed.

Customer Obligations: You agree to: (i) maintain the confidentiality of Superpractice’s Confidential Information with at least the same degree of care you use to protect your own sensitive information, but no less than reasonable care; (ii) use such Confidential Information solely as necessary to access and use the Services; and (iii) not disclose such Confidential Information to any third party without Superpractice’s prior written consent. You are responsible for ensuring your employees, contractors, and agents comply with these obligations.

Exclusions: Confidential Information does not include information that: (i) is or becomes publicly available without breach of these Terms; (ii) you lawfully receive from a third party without restriction; or (iii) you can demonstrate was independently developed without use of or reference to Superpractice’s Confidential Information.

Permitted Disclosure: You may disclose Superpractice’s Confidential Information if required by law, subpoena, or court order, provided you give Superpractice prompt written notice and cooperate with any efforts to limit or contest disclosure.

Superpractice Rights: Superpractice may use, retain, and disclose Customer Content as necessary to provide, maintain, protect, and improve the Services, enforce these Terms, or comply with legal obligations.

Survival: Confidentiality obligations survive termination of the Services indefinitely, until the information no longer qualifies as Confidential Information under applicable law.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS.

To the fullest extent permitted by law, Superpractice and its affiliates expressly disclaim all warranties and conditions of any kind, whether express, implied, statutory, or otherwise, including but not limited to any warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, reliability, availability, timeliness, quality, non-infringement, or that the Services will meet your requirements or achieve any intended results.

Without limiting the foregoing:

No Outcomes Guaranteed: Superpractice makes no warranty or representation regarding specific results, business outcomes, lead generation, client acquisition, revenue, cost savings, conversion rates, or return on investment (ROI) from your use of the Services. All references to potential performance, case studies, or illustrations are non-binding and for informational purposes only.

No Uninterrupted Access: We do not warrant that the Services will be uninterrupted, secure, timely, error-free, or free of harmful code.

Customer Responsibility: You are solely responsible for reviewing and verifying all outputs, communications, scripts, data, and results generated by or through the Services before relying on or using them.

AI Disclaimer: You acknowledge that certain Services incorporate experimental and/or beta artificial intelligence technologies that may generate incomplete, inaccurate, or unexpected results, and you assume all risks associated with their use.

Third-Party Services: Superpractice is not responsible for the acts, omissions, policies, or availability of third-party platforms, integrations, ad networks, or service providers, and provides no warranties with respect to their services.

No Professional Advice: You acknowledge that the Services do not provide legal, medical, accounting, or other professional advice, and you may not rely on the Services as a substitute for such professional advice. You remain solely responsible for obtaining appropriate professional guidance.

Some jurisdictions do not allow the exclusion of certain warranties, so some disclaimers may not apply to you. In such cases, the disclaimers apply to the maximum extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Aggregate Cap: Superpractice’s total cumulative liability for all claims, damages, losses, liabilities, and expenses of any kind, whether in contract, tort (including negligence), strict liability, or otherwise, arising out of or relating to the Services or these Terms, shall not exceed, in the aggregate across all claims and causes of action, the lesser of (i) the total amounts you actually paid to Superpractice for the Services during the twelve (12) months immediately preceding the event giving rise to the claim, or (ii) one thousand dollars ($1,000).

   

• Excluded Damages: In no event shall Superpractice, its affiliates, licensors, or service providers be liable for any indirect, incidental, consequential, exemplary, punitive, special, or enhanced damages of any kind, or for any lost profits, lost revenues, lost savings, lost goodwill, loss or corruption of data, business interruption, reputational harm, replacement services, or failure of security, even if advised of the possibility of such damages.

   

• No Outcome Liability: Without limiting the foregoing, Superpractice shall have no liability whatsoever for claims relating to or arising from marketing results, lead volume or quality, conversion rates, client acquisition, ROI, or other performance-based outcomes expressly disclaimed in Section 9 (Disclaimers).

   

• Customer Assumes Risk: You acknowledge and agree that you are solely responsible for all use of the Services and any reliance on outputs, communications, or results generated by or through the Services, including AI features and marketing campaigns.

   

• Basis of Bargain: You acknowledge that these limitations of liability are fundamental elements of the agreement between you and Superpractice, and that the Services would not be provided without such limitations.

   

• No Circumvention: The foregoing limitations apply to all causes of action and theories of liability, regardless of whether arising from breach of contract, warranty, negligence, strict liability, statutory duty, indemnity, or otherwise, and regardless of the failure of any limited or exclusive remedy of its essential purpose.

11. Indemnification

You agree to defend, indemnify, and hold harmless Superpractice, its affiliates, licensors, service providers, and their respective officers, directors, employees, contractors, and agents (collectively, the “Superpractice Parties”) from and against any and all claims, actions, demands, investigations, proceedings, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

• Customer Content and Communications: Your data, scripts, prompts, communications, recordings, marketing materials, or other content provided to or generated through the Services.

   

• Consent and Privacy Failures: Your failure to obtain, maintain, or demonstrate required consents, authorizations, or notices for calls, texts, emails, recordings, marketing, or other communications.

   

• Regulatory and Professional Non-Compliance: Your violation of or failure to comply with any applicable law, rule, regulation, court order, bar rule, professional obligation, ethical rule, TCPA, CAN-SPAM, HIPAA, Do-Not-Call requirements, privacy or data protection law, or attorney advertising requirement.

   

• Misuse and Prohibited Use: Your misuse of the Services, prohibited use under Section 7, or use of the Services to transmit unlawful, harmful, infringing, or misleading content.

   

• Reliance on Outputs and Results: Your reliance on or use of any outputs, results, recommendations, or performance outcomes generated by the Services, including AI-generated outputs and marketing campaigns disclaimed in Section 9 (Disclaimers).

   

• Third-Party Claims: Any claim or demand by your clients, customers, patients, employees, contractors, regulators, or other third parties arising from or relating to your use of the Services.

Intellectual Property: Any actual or alleged infringement or violation of third-party intellectual property rights arising from your content, materials, logos, trademarks, or instructions provided to Superpractice.

Defense and Control: At Superpractice’s option, you shall assume the defense of any claim subject to indemnification. Superpractice reserves the right, at your expense, to assume exclusive defense and control of any matter otherwise subject to indemnification. You may not settle any claim without Superpractice’s prior written consent.

Continuing Obligations: Your indemnification obligations are in addition to, and not in lieu of, any limitations of liability or disclaimers set forth in these Terms. They survive termination of the Services.

12. Term, Suspension, and Termination

Term: These Terms remain in effect from the date you first access or use the Services until terminated as provided herein.

Termination by Customer: You may terminate the Services only by providing written notice to Superpractice in accordance with Section 16 (Notices). Termination does not relieve you of your obligation to pay all fees, minimums, and charges accrued through the effective termination date. Prepaid fees are non-refundable.

Early Termination for Convenience: If you terminate Services prior to the end of a billing cycle, subscription term, or committed project period, you remain liable for (i) all accrued fees and minimums through the effective termination date, plus (ii) the greater of (a) the fees due for the remainder of the then-current billing cycle or subscription term, or (b) any applicable buyout or early termination fee specified in your plan. For website or deliverable-based services, you must pay the buyout amount described in Section 6 (Ownership and Intellectual Property) and Appendix B (Marketing Services) before you may retain or continue using any Work Product.

Termination or Suspension by Superpractice: Superpractice may, in its sole discretion and without liability, immediately suspend, restrict, or terminate your access to all or part of the Services at any time, with or without notice, if:

• you fail to make timely payment or a charge is disputed/charged back;

   

• you violate these Terms, including Sections 3 (Data, Privacy, and Communications), 4 (Compliance Responsibilities), or 7 (Acceptable Use and Restrictions);

   

• your use of the Services creates, or is reasonably likely to create, legal, financial, security, reputational, or regulatory risk for Superpractice; or

   

• Superpractice discontinues or materially modifies the Services.

Superpractice may also terminate these Terms or the Services for convenience at any time upon thirty (30) days’ prior written notice to you.

Effect of Termination: Upon termination for any reason:

• All accrued and outstanding charges, including any minimum monthly fees and early termination obligations, become immediately due and payable.

   

• Your license to use the Services and any Work Product automatically terminates, and Superpractice may disable or remove access to the Services, Work Product, and related deliverables without liability.

   

• You are solely responsible for exporting and securing your Customer Content prior to termination. Superpractice has no obligation to retain, provide access to, or return any Customer Content after termination, and may permanently delete such content at any time thereafter without notice.

   

Survival: The following provisions survive termination or expiration: Ownership and Intellectual Property, Data and Privacy, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Class Action Waiver, and any other provisions which by their nature are intended to survive.

13. Governing Law and Dispute Resolution

Governing Law: These Terms and any dispute, claim, or controversy arising out of or relating to the Services or these Terms (whether in contract, tort, statute, or otherwise) are governed exclusively by the laws of the State of Florida, without regard to conflict-of-law principles that would apply the law of any other jurisdiction.

Jurisdiction and Venue: You agree that the state and federal courts located in Palm Beach County, Florida, shall have exclusive jurisdiction and venue over all disputes arising out of or relating to the Services or these Terms. You irrevocably submit to the personal jurisdiction of such courts and waive any objection to venue, inconvenient forum, or lack of personal jurisdiction.

Mediation Requirement (Marketing Services): For disputes arising specifically out of Marketing Services, the parties shall first attempt to resolve the matter through good-faith negotiation. If unresolved after thirty (30) days, either party may demand confidential mediation in Florida before a mutually agreed mediator (or if none is agreed, one selected in accordance with the rules of the American Arbitration Association). The costs of mediation shall be shared equally, unless otherwise agreed in writing. Mediation is a condition precedent to litigation for Marketing Services disputes.

Arbitration Option (at Superpractice’s Election): Notwithstanding the above, Superpractice reserves the right, in its sole discretion, to require that any dispute (other than actions to collect unpaid fees or seek injunctive relief) be resolved exclusively by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in Palm Beach County, Florida, before a single arbitrator, and the arbitrator’s award may be entered in any court of competent jurisdiction. You waive any right to object to arbitration on the basis of it being mandatory or inconvenient.

Equitable Relief: Nothing in this Section limits Superpractice’s right to seek immediate injunctive or equitable relief (including temporary restraining orders, preliminary injunctions, or specific performance) in any court of competent jurisdiction to prevent or stop misuse of the Services, misappropriation of Superpractice’s IP, or breach of confidentiality obligations.

Attorneys’ Fees: In any litigation, arbitration, or proceeding arising out of or relating to the Services or these Terms, the prevailing party shall be entitled to recover its reasonable attorneys’ fees, expert fees, costs, and expenses, including those incurred on appeal and in enforcing any judgment or award.

14. Class Action and Jury Trial Waiver

Class Action Waiver: You agree that any dispute, claim, or controversy arising out of or relating to the Services or these Terms must be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, coordinated, private attorney general, or representative action or proceeding. No arbitration, mediation, or litigation may be joined or consolidated with another without Superpractice’s express written consent.

Jury Trial Waiver: To the maximum extent permitted by law, you and Superpractice each knowingly, voluntarily, and irrevocably waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to the Services or these Terms. This waiver applies to all claims, whether sounding in contract, tort, statute, equity, or otherwise.

Customer Acknowledgment: You expressly acknowledge and agree that this Section materially limits your procedural rights in the event of a dispute, including your right to participate in a class or jury proceeding. You further agree that this waiver is a fundamental condition of Superpractice’s willingness to provide the Services and that the Services would not be offered to you absent your agreement to this waiver.

Severability of Waiver: If any portion of this Section is found unenforceable, the remainder shall remain in full force and effect, and any permitted claims shall proceed only in the narrowest form necessary to preserve enforceability (e.g., individual arbitration or bench trial).

15. Force Majeure

Superpractice shall not be liable or responsible, nor be deemed to have defaulted or breached these Terms, for any failure or delay in performance caused by or resulting from events beyond its reasonable control, including without limitation acts of God, natural disasters, fire, flood, earthquake, storm, hurricane, or other extreme weather; epidemics, pandemics, or public health emergencies; acts of terrorism, war, invasion, hostilities, civil unrest, or riots; government orders, laws, embargoes, or regulations; strikes, lockouts, labor disputes, or shortages; supply chain or utility interruptions; failures of the internet, telecommunications, hosting providers, or third-party service providers; cyberattacks, denial-of-service attacks, or other malicious activities; or any other cause beyond Superpractice’s reasonable control (each, a “Force Majeure Event”).

During a Force Majeure Event, Superpractice’s obligations shall be suspended for the duration of the event and resume as soon as commercially reasonable thereafter. Superpractice may, in its discretion, allocate resources and services among customers as it deems appropriate under the circumstances.

Your obligation to pay all fees, charges, minimums, and amounts already accrued or invoiced remains absolute and enforceable, regardless of any Force Majeure Event. You acknowledge and agree that delays or interruptions due to Force Majeure Events shall not entitle you to any refund, credit, offset, or termination right. If a Force Majeure Event continues for more than sixty (60) consecutive days, Superpractice may terminate the affected Services without liability, upon written notice to you.

16. Notices

All notices, requests, demands, and other communications under these Terms (“Notices”) must be in writing.

To Superpractice: Notices to Superpractice must be sent to [email protected] (or to any updated email or address listed on our website). Superpractice may, in its sole discretion, designate additional or alternative notice methods from time to time.

To Customer: Notices to you may be delivered by email to the address associated with your account, through the Services dashboard or platform, by posting on our website, or by any other method reasonably selected by Superpractice. You are solely responsible for maintaining current and accurate contact information with Superpractice, and any Notice sent using the contact information on file shall be deemed valid.

Effectiveness: Notices are deemed given and effective: (i) if sent by email, when successfully transmitted (whether or not opened); (ii) if sent through the Services or posted on our website, upon posting; and (iii) if delivered by courier or certified mail, upon confirmed delivery. Acknowledgment of receipt by Superpractice is not required for a Notice to be valid or effective.

Billing Notices: All billing- and payment-related communications (including invoices, payment reminders, rate or plan changes, overage notices, and suspension or termination notices) shall be deemed automatically valid, effective, and enforceable when sent by Superpractice via email, posting on the Services, or any other reasonable method, regardless of whether you actually review or receive them.

You consent to receive all notices, disclosures, and communications electronically. Superpractice has no obligation to provide paper notices.

17. Entire Agreement

These Terms, together with any applicable service-specific terms for Jurix Voice and Marketing Services set forth below, constitute the entire agreement between you and Superpractice with respect to the Services and supersede all prior or contemporaneous agreements, negotiations, representations, understandings, and communications, whether written, oral, or electronic, relating to the Services.

You acknowledge and agree that you have not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of Superpractice that is not expressly set out in these Terms.

Superpractice may, in its sole discretion, update, modify, or amend these Terms from time to time by posting the revised Terms on its website or through the Services. Your continued use of the Services after such posting constitutes your acceptance of the revised Terms.

No waiver, modification, or amendment of these Terms will be binding unless in writing and signed by an authorized representative of Superpractice.

Appendix A – Jurix Voice Terms

Billable Events

• Billing commences when a caller initiates a call to a Superpractice-provided number and continues until the call is terminated or successfully transferred, regardless of whether the call is answered by you, your staff, voicemail, or a third party.

   

• Hold time, queue time, voicemail recordings, message transcription, outbound callbacks, and system-generated activities are all billable.

   

• Calls under ten (10) seconds, wrong numbers, spam calls, missed calls, or any other calls routed through the Services remain billable.

Measurement and Minimums

• Call duration is measured in milliseconds and rounded up to the next full second.

   

• Each call is subject to a per-call minimum of one (1) second.

   

• At the close of each billing cycle, aggregate call seconds are converted into minutes, with partial minutes rounded down.

Plans and Overage

• Plans reset automatically at the beginning of each billing cycle.

   

• If usage exceeds the included minutes, overage is billed at the plan’s then-current per-minute rate.

   

• Superpractice may, in its sole discretion, automatically move you into a higher-tier plan or apply usage optimization if it reduces your charges.

Numbers

• All telephone numbers assigned or provisioned through the Services are owned solely by Superpractice and licensed to you for temporary use during your active subscription.

   

• Numbers are not portable into or out of the Services. Upon termination or suspension, numbers revert immediately to Superpractice’s control. You acquire no ownership or ongoing right to any number.

Calendaring, Texting, and Integrations

• The Services support integrations with Google, Outlook, Apple Calendar, and other third-party tools as made available by Superpractice. Functionality depends on the third-party provider, and Superpractice disclaims all liability for outages, incompatibility, or changes in third-party integrations.

   

• Texting requires compliance with A2P 10DLC registration, including accurate and truthful brand information. You are solely responsible for ensuring proper registration and ongoing compliance.

   

• You must obtain and maintain all legally required texting consents. Superpractice disclaims liability for your failure to do so.

Recordings and Retention

• By default, call recordings and transcripts are retained for up to twelve (12) months.

   

• Superpractice may, in its discretion, delete, anonymize, or purge recordings sooner.

   

• If you enable “no-storage” mode, recordings are not retained. Associated webhook links may expire within ten (10) minutes and cannot be reissued.

   

• You are solely responsible for exporting, archiving, and securing your own data. Superpractice has no obligation to restore or retrieve deleted recordings.

Compliance

• You are solely responsible for ensuring compliance with all applicable bar rules, professional obligations, TCPA, state and federal recording laws, and other communications regulations.

   

• You must maintain sufficient proof of consent and campaign scrubbing for at least five (5) years and produce such records upon request.

   

• Superpractice does not provide legal advice and assumes no responsibility for your compliance.

Unlawful or High-Risk Use

• Superpractice reserves the right, in its sole discretion and without notice, to immediately suspend, throttle, or terminate your access to Jurix Voice if call traffic or related activity:

   

  • appears fraudulent, abusive, deceptive, or unlawful;

     

  • generates excessive complaints, spam flags, or regulatory inquiries;

     

  • risks non-compliance with TCPA, carrier rules, or bar/ethical requirements;

     

  • creates financial, security, reputational, or legal exposure for Superpractice.

     

• Suspension or termination under this clause is without refund, credit, or liability to Superpractice, and all accrued fees, minimums, and charges remain due and payable.

Support

• Superpractice will use commercially reasonable efforts to respond to support requests within twenty-four (24) business hours.

   

• The Services are provided on an “as is” basis, and Superpractice does not guarantee uptime, uninterrupted access, or error-free operation.

Payments and Collections

• The Jurix Voice Services are subject to a non-refundable monthly minimum of $250 after any free trial period.

   

• Autopay enrollment is required. By subscribing, you authorize Superpractice to automatically charge your payment method on file for all usage, minimums, overages, and taxes.

   

• Failure to pay in full when due may result in immediate suspension or termination of Services. Overdue balances may be referred to collections, and you are responsible for all costs of recovery, including attorneys’ fees.

Disputes and Usage Records

• Superpractice’s internal Call Detail Records (CDRs) are the final and binding system of record for all billing and usage purposes. Any billing dispute must be submitted in writing within thirty (30) days of the invoice date. After such period, all charges are deemed final, accurate, and undisputed. Payment of undisputed amounts must continue during the pendency of any billing dispute. Superpractice may, in its sole discretion, block, filter, or restrict calls or texts identified as spam, fraud, or high-risk traffic, without liability.

Appendix B – Marketing Services Terms

Services

• Superpractice provides marketing, advertising, website development, and related services in accordance with your plan.

   

• Work commences upon purchase, regardless of when materials are provided, and renews automatically on a month-to-month basis unless terminated in accordance with Section 12 (Term, Suspension, and Termination).

   

• Superpractice may modify, suspend, or discontinue specific services at any time without liability, provided core services under your plan remain available.

   

Payment

• Subscription fees are billed in advance and auto-charged each month to your payment method on file.

   

• You are solely responsible for all advertising platform costs (e.g., Google, Meta, LinkedIn, Bing), which must be paid directly by you to the platform. Superpractice is not responsible for late payments, suspensions, or penalties imposed by such platforms.

   

• Failed or disputed payments may result in immediate suspension of ad campaigns, websites, or related services until full payment is received. You remain liable for all accrued fees, minimums, and early termination charges.

   

Ownership and Licensing

• All deliverables and work product created by Superpractice (including but not limited to websites, landing pages, graphics, ad copy, templates, content, and tracking numbers) remain the exclusive property of Superpractice unless and until you satisfy all payment obligations and buyout requirements.

   

• During your active, paid subscription, you are granted only a limited, revocable, non-exclusive license to use the work product internally for your firm’s marketing. Upon termination or non-payment, this license immediately terminates, and Superpractice may disable or reclaim all such work product without liability.

   

• Proprietary resources, playbooks, methodologies, tools, templates, and tracking numbers remain the sole intellectual property of Superpractice at all times. Dynamic tracking numbers revert to Superpractice upon cancellation.

   

Website Build

• On the Superpractice Plan, you are entitled to one (1) custom website, typically delivered within approximately two (2) months of onboarding.

   

• To retain the website following cancellation of Services, you must either:

   

  1. Remain a paying client for at least twelve (12) consecutive months, or

      

  2. Pay 50% of the remaining subscription fees due for that twelve-month period, or

      

  3. Buy out the website by paying the full unpaid cost balance, as determined by Superpractice.

      

• Until one of these conditions is met, the website remains the sole property of Superpractice, and your license to use it terminates upon cancellation.

   

Guarantee Terms

• Any limited guarantee offered applies only if: (i) you spend a minimum of $6,000 on ad spend within the first four (4) weeks; and (ii) you remain in full compliance with these Terms.

   

• Refunds, if any, apply only to Superpractice’s service fees and expressly exclude all third-party ad spend.

   

• The guarantee applies only to qualifying inbound calls and consultation requests verified by Superpractice. Superpractice’s determination of eligibility is final.

   

Performance Disclaimer

• You acknowledge and agree that marketing results vary, and Superpractice makes no representations, warranties, or guarantees regarding the number, quality, or conversion of leads; return on investment (ROI); revenues; profits; client acquisition; or any specific business outcome from the Marketing Services. All campaigns and results are subject to factors outside Superpractice’s control, including market conditions, competition, ad platform policies, and your own business practices. Any references to performance, case studies, or potential results are illustrative only and do not create any warranty or obligation.

   

Compliance and Representations

• You represent and warrant that: (i) you have full authority to bind your firm to these Terms; (ii) all content, materials, and instructions you provide to Superpractice do not infringe or violate any third-party rights, including intellectual property or publicity rights; and (iii) you will review and approve all work product for compliance with all applicable laws, attorney advertising rules, and bar/ethical regulations before use.

   

• Superpractice does not provide legal advice, compliance review, or professional responsibility guidance and disclaims all responsibility for your failure to comply with legal or ethical obligations. Superpractice reserves the right to decline or suspend campaigns in prohibited or high-risk industries (including but not limited to cannabis, gambling, cryptocurrency, and adult content) at its sole discretion. Unless you opt out in writing, Superpractice may use anonymized performance data, screenshots, and case study results from your campaigns for marketing, product development, and promotional purposes.

Unlawful or High-Risk Use

• Superpractice reserves the right, in its sole discretion and without notice, to suspend, throttle, or terminate Marketing Services if campaigns, content, or traffic:

   

  • appear misleading, unlawful, or unethical under bar or advertising rules;

     

  • generate excessive complaints, spam flags, takedown requests, or regulatory inquiries;

     

  • involve prohibited products or services; or

     

  • create reputational, legal, or regulatory risk for Superpractice.

     

• Suspension or termination under this clause is without refund, credit, or liability to Superpractice, and all accrued fees and minimums remain due and payable.

   

Confidentiality

• Both parties agree to maintain confidentiality of the other party’s non-public information in accordance with Section 8 of these Terms. Superpractice’s methodologies, processes, playbooks, and resources are always deemed its Confidential Information.

   

Indemnification

• You agree to defend, indemnify, and hold harmless Superpractice and its affiliates from all claims, damages, liabilities, fines, penalties, and expenses (including attorneys’ fees) arising from or relating to: (i) your content, materials, or campaigns; (ii) your failure to obtain required approvals or consents; (iii) your non-compliance with laws, advertising regulations, or bar rules; or (iv) claims brought by your clients, prospective clients, patients, or regulators relating to your use of the Marketing Services.

   

Dispute Resolution

• Disputes not resolved within thirty (30) days of good-faith negotiation shall proceed to confidential mediation in Florida, as described in Section 13 (Governing Law and Dispute Resolution).

   

Class Action & Jury Trial Waiver

• As provided in Section 14, you waive any right to bring or participate in class, collective, consolidated, or representative actions, and waive the right to a jury trial.

   

Termination and Data Handling

• Either party may terminate with written notice in accordance with Section 12.

   

• Upon termination: (i) all accrued fees and early termination obligations remain due; (ii) your license to use all deliverables and work product automatically terminates; and (iii) you are solely responsible for exporting your campaign data. Superpractice has no obligation to provide post-termination access or retain data.

   

• The following provisions survive termination: Ownership and Licensing, Confidentiality, Limitation of Liability, Indemnification, and Governing Law.

   

Not a Lawyer Referral Service

• Superpractice is not a lawyer referral service, does not provide legal advice, and does not endorse or recommend any specific lawyer or law firm.