# Best legal answering services for law firms

> Eight services that answer your calls with people, AI or both. Each is scored on seven published criteria, pricing and terms among them.

**Disclosure.** Superpractice publishes this list, ranks itself on it with the same rubric as every other company, and competes with the other companies. Rankings are Superpractice’s opinion, based only on what each company says on its own current pages, with each source quoted and dated, not on hands-on testing. No company pays to appear. https://superpractice.com/comparison-methodology We work to keep this information accurate and current, but we can’t guarantee it. Companies change their services, prices and terms, so confirm the details with each company before you decide.

Checked 2026-11-09. Evidence date 2026-11-09. 405 citations, each linked to its source. Reviewed by the Superpractice team. Canonical page https://superpractice.com/best/best-legal-answering-services.

A call that goes unanswered at 6 p.m. on a Friday is a client who calls the next firm. These are the best answering services for law firms, judged on who picks up, what happens on the call and what it connects to. Superpractice ranks first, then Upfirst and Posh. If you want a person on every call, LEX Reception, Answering Legal and Back Office Betties answer with people only.

## The ranking

### 1. Superpractice

- **Best for.** A firm that wants AI Voice Agents answering every call 24/7 and asking its own qualifying questions, inside a CRM where AI agents work alongside its team to follow up and every signed client is traced to its source.
- **Strength.** The pick for AI answering and follow-up in one growth system. Voice agents answer every call 24/7 and ask your qualifying questions. Each agent checks with the attorney before connecting a caller, and the attorney can say no. Callers land in a CRM that follows up, shows which marketing signed them and connects to Claude over MCP. [59][1][9][28][29][30][14][19][60][36]
- **Limitation.** Answering is AI only, so it is the wrong pick if you want a person on the phone. Appointment booking starts on the $500 Pro plan. [3][12][22]
- **Pricing posture.** Clear pricing yes, What’s included yes, No long contract yes. Published and month to month, with no contract or exit fee. Voice plans run $250 for 100 minutes to $1,000 for 750, so long intake calls use up a plan quickly. The CRM itself has no platform fee. [25][21][22][30]

### 2. Upfirst

- **Best for.** A firm that wants an AI receptionist on every call, priced by the call rather than the minute, speaking 35+ languages and writing new contacts and matters into Clio.
- **Strength.** A strong AI receptionist if your callers speak many languages. It answers every call around the clock in 35+ languages, books on your calendar while the caller waits and hands callers to you with a warm introduction. Its Clio connection turns each new caller into a contact and matter, and Claude or ChatGPT can change your setup over MCP. [61][63][69][65][86][87][91]
- **Limitation.** AI only, with no receptionists of its own. Its pages don’t describe follow-up after the call or show which marketing produced a caller. Hands-on setup help is reserved for its two top plans. [66][77][96][100]
- **Pricing posture.** Clear pricing yes, What’s included yes, No long contract yes. You pay by the call, not the minute. Plans are $24.95 a month for 30 calls, $59.95 for 90, $159.95 for 300 and $299 for 600. Extra calls cost $1.50 to 70 cents by plan. [80][81]

### 3. Posh Virtual Receptionists

- **Best for.** A firm that wants live US-based receptionists 24/7 with an AI receptionist it can switch on for the calls it chooses, on one pool of minutes.
- **Strength.** A good fit if you want people first with AI as a helper. US-based receptionists answer around the clock, and the AI can greet callers and hand sensitive intakes to a person without making them repeat themselves. Spanish is included, and it connects to Clio and Rocket Matter. [110][111][128][127][163][116][135][136]
- **Limitation.** Spanish is guaranteed only on weekday daytime hours, and its pages disagree on when that starts. They also disagree on whether calls are recorded. If you leave, your data is deleted, so export it first. [117][118][164][165][166]
- **Pricing posture.** Clear pricing yes, What’s included yes, No long contract yes. The entry plan is $65 a month plus $2.30 a minute. Live plans run $130 for 50 minutes to $1,900 for 1,000, and AI + live plans share one pool of minutes. Calls round up to the next full minute. [149][151][150][129][153]

### 4. Smith.ai

- **Best for.** A firm that wants a real person answering every call around the clock, with the option to hand some calls to AI and send intake into the case management system it already uses.
- **Strength.** The most flexible pick if you’re torn between people and AI. Real receptionists answer around the clock, or AI takes the call types you choose. Both speak English and Spanish and send intake to Clio, MyCase, Lawmatics or Filevine. Conflict checks and staffed website chat are available too. [167][168][170][171][188][177][179]
- **Limitation.** Smith.ai answers the phone but isn’t a CRM, and its pages don’t describe tracing a signed client back to the marketing behind the call. Follow-up on receptionist plans is a single text or email, and booking costs extra per call. [211][192][176][178]
- **Pricing posture.** Clear pricing no, What’s included no, No long contract yes. Receptionist plans are $300 a month for 30 calls, $810 for 90 and $2,100 for 300. The AI Receptionist has a free tier, and the people-and-AI mix is priced only from about $2.50 a call. Its blog quotes different prices. [198][183][184][195][212][213]

### 5. Ruby

- **Best for.** A firm that wants real US-based receptionists answering calls and website chat around the clock, with AI working behind the scenes for the receptionists, on 30-day terms.
- **Strength.** A good fit if you want people on calls and chat with AI helping them behind the scenes. Real US-based receptionists answer around the clock, ask your qualifying questions, book qualified leads and take payments when you ask. It connects to Clio, Lawmatics, MyCase and Rocket Matter. Setup is free. [214][222][216][215][221][226][228][231][236][235][238][237][258]
- **Limitation.** Because a person always answers, Ruby scores 0 on AI voice agents. Its pages disagree on Spanish hours and don’t publish the overage rate. If you leave, your data is deleted, so export it first. [222][233][218][219][220][256][264]
- **Pricing posture.** Clear pricing yes, What’s included no, No long contract yes. Published, on 30-day terms that renew automatically. Plans start at $250 a month for 50 minutes, and the overage rate isn’t published. New customers can get their money back in the first 21 days. [260][251][256][265]

### 6. LEX Reception

- **Best for.** A firm that wants only people on its phones and website chat, 24/7 and in English and Spanish, with every caller screened against its intake criteria and leads landing in Clio within seconds.
- **Strength.** The clearest choice if you want people only. LEX doesn’t use AI on the phones. Live receptionists answer around the clock in English and Spanish, and real people answer your website chat too. They screen callers on your criteria and send every detail into Clio. [266][267][268][271][273][274][287]
- **Limitation.** Because LEX uses no AI, it scores 0 on AI voice agents. Its plans page shows no prices, and the page that does uses different plan names. Its pages don’t say how you get your recordings and messages back when you leave. [266][284][297][301][310]
- **Pricing posture.** Clear pricing no, What’s included no, No long contract yes. Hard to pin down. The public plans page lists minutes but no prices, and a separate page shows plans from $425 a month for 150 minutes under other names. Either side can cancel at any time in writing. [297][301][311][307]

### 7. Answering Legal

- **Best for.** A firm that wants US-based legal receptionists answering every call day and night in English or Spanish from a service that works only for lawyers.
- **Strength.** Built only for lawyers, with US-based legal receptionists answering every call day and night. They run your intake in English or Spanish and book into Google, Outlook or Clio calendars. Most firms go live the same day, and a website intake chatbot is free. [359][313][315][316][324][325][343][327][360]
- **Limitation.** You have to fill in a lead form to see full prices, and its terms add charges its pricing page says it doesn’t make. Its receptionists answer every call, so it scores 0 on AI voice agents. [347][354][352][353][330][331]
- **Pricing posture.** Clear pricing no, What’s included no, No long contract yes. Only a starting price is shown, $360 for 100 minutes. Full prices need a lead form, and plans are month to month. Its terms add a $21.50 carrier charge and allow $399 to $599 for complex setups. [350][347][355][352][353]

### 8. Back Office Betties

- **Best for.** A small firm that wants the same team of 8 to 10 legal receptionists answering during weekday business hours and is comfortable with voicemail at night and on weekends.
- **Strength.** Personal service from a small, dedicated team. Your firm gets the same 8 to 10 legal receptionists, trained on your firm before they take a call, with Spanish on every plan. You pay only for actual talk time. [367][404][364][389][365][405]
- **Limitation.** Live answering stops at 5 PM Pacific and on weekends, so after-hours calls go to voicemail. With no AI, it scores 0 on AI voice agents. There’s no app or dashboard, and leaving a longer plan early means paying the rest of the term. [361][362][377][378][383][401]
- **Pricing posture.** Clear pricing yes, What’s included no, No long contract no. A $399 onboarding period comes first. Plans are $375 a month for 100 minutes, $700 for 200, $1,310 for 400 and $1,515 for 500. Overage rates aren’t published. Terms renew automatically, and leaving early costs the rest of the term. [387][388][391][392][395][398][401]

## How this list was scored

Answering services and virtual receptionists for law firms. For a law firm that misses calls after hours or when the front desk is busy, and wants a service that answers, qualifies and books the caller. Best means the service that answers most of your calls, handles them well and sends each one into your CRM. Who answers earns no points on its own, but AI voice agents are worth 14 of 100 points, so people-only services score 0 there. Pricing and terms is worth 10. The shared job across the list is answering the firm’s calls and chats, qualifying the caller and getting them booked or handed to the firm.

| Criterion | Weight |
|---|---|
| Answering coverage | 22% |
| Conversion and intake | 22% |
| AI voice agents | 14% |
| Reaches your CRM | 14% |
| Reporting | 9% |
| Onboarding and setup | 9% |
| Pricing and terms | 10% |

**How these criteria are scored.** Scores not shown follow the general 0 to 4 rubric on the methodology page.

- **Answering coverage.** Top score 3.
  - **3.** Who answers, when they answer and in which languages are all stated.
  - Level 4 asks for measurement tied to signed clients or revenue, which coverage can’t have.
- **Reaches your CRM.**
  - **1.** Call summaries arrive only by email or text.
  - **2.** Integrations are described in general terms or only through Zapier.
  - **3.** Calls reach named legal CRMs or practice management software, such as Clio or MyCase, or a CRM the service provides.
  - **4.** Adds an MCP server, the open standard AI assistants use to connect to other software.
- **Onboarding and setup.** Top score 3.
  - **3.** A stated setup method, with or without a timeline.
  - Level 4 asks for measurement tied to signed clients or revenue, which setup can’t have.
- **Pricing and terms.** Top score 3.
  - **0.** No part is met. Not publishing prices or terms scores 0.
  - **1.** One of the three parts is met.
  - **2.** Two of the three parts are met.
  - **3.** All three parts are met.
  - Clear pricing. A published price for every standard plan.
  - What’s included. Setup fees, add-ons, overage and seat charges are stated, so a firm can work out its monthly cost.
  - No long contract. Month to month or cancel anytime, with no exit fee and no payment for the rest of a term.
  - Video production prices count only on the video list. A low price adds no points.

**Not on this list.**

- Scorpion, Clio Grow, Lawmatics and Intaker are ranked in the legal intake software list instead. Each sells call handling as one part of a bigger intake product.
- Superpractice is ranked on its AI Voice Agents and the CRM they run in. Its ads, AI avatar videos, website and SEO plans are not scored here.
- The other seven are scored on the same job whether people or AI answer. That job is picking up, qualifying the caller and getting them booked or handed to you.
- Other answering services are not on this list yet because we have not reviewed their pages yet.

## Scores against the published weights

| Rank | Provider | Answering coverage | Conversion and intake | AI voice agents | Reaches your CRM | Reporting | Onboarding and setup | Pricing and terms |
|---|---|---|---|---|---|---|---|---|
| 1 | Superpractice | 3 [1][2][3][4][5][6][7][8] | 4 [2][9][10][5][11][12][13][14][15][16][17][18][19] | 4 [20][21][22][2][9][10][5][11][23][24][25][26][27][28][29] | 4 [30][31][32][33][34][35][36][37] | 4 [38][23][39][18][19][40][41] | 3 [42][43][44] | 3 [45][46][47][48][20][22][49][50][51][52][53][54][55][56][57][58] |
| 2 | Upfirst | 3 [61][62][63][64][65][66][67] | 3 [68][69][70][71][72][73][74][75][76][77][78] | 3 [79][80][81][82][83][84][85] | 4 [86][87][88][89][90][91][92] | 3 [93][94][95][96] | 3 [97][98][99][100] | 3 [80][81][101][83][102][103][99][100][104][105][106][107][108][109] |
| 3 | Posh Virtual Receptionists | 3 [110][111][112][113][114][115][116][117][118] | 3 [119][120][121][122][123][124][125][126][127] | 3 [128][129][130][131][132][133][134] | 3 [135][136][137][138][139][140] | 2 [141][142][143][144] | 3 [145][146][147][148] | 3 [149][150][129][151][152][153][154][155][156][157][158][159][160][161][162] |
| 4 | Smith.ai | 3 [167][168][169][170][171][172] | 3 [173][167][169][174][175][176][177][178][179][180][181][182] | 3 [169][183][184][175][174][185][186][187] | 3 [188][189][190][191] | 3 [182][192] | 3 [193][194] | 1 [195][196][197][198][184][199][200][201][202][203][204][187][205][206][207][208][209][210] |
| 5 | Ruby | 3 [214][215][216][217][218][219][220][221][222] | 3 [223][224][225][226][227][228][229][230][231][232] | 0 [222][233] | 3 [234][235][236][237][238][239][240] | 3 [241][242][243][244][245][246] | 3 [247][248][249][250] | 2 [251][252][253][254][255][256][257][258][259][260][261][262][263] |
| 6 | LEX Reception | 3 [266][267][268][269][270][271] | 3 [272][273][274][275][276][277][278][279][280][281][282] | 0 [266][283][284] | 3 [285][286][287][288] | 3 [289][290][291][292] | 3 [293][294][295][296] | 1 [297][298][299][300][301][302][303][304][305][306][307][308][309] |
| 7 | Answering Legal | 3 [312][313][314][315][316][317][318] | 3 [319][320][321][322][323][324][325][326][327][328][329] | 0 [330][331][332][313][333] | 3 [334][335][336][337][338] | 2 [339][340][341][342] | 3 [343][344][345][346] | 1 [347][348][349][350][351][352][353][354][355][356][357][358] |
| 8 | Back Office Betties | 2 [361][362][363][364][365][366][367] | 3 [368][369][370][371][372][373][374][375][376] | 0 [377][367][378] | 3 [379][380][381][382][383][384] | 1 [385][386] | 3 [387][388][389][390] | 1 [387][391][392][393][394][395][396][397][398][399][400][401][402][403] |

## The best pick for each situation

### Superpractice

**Best if you want AI agents answering every call and a CRM that traces each caller to a signed client.** Voice agents answer every call and ask your qualifying questions. Each caller then lands in a CRM that follows up and shows how many qualified matters sign. [1][9][30][14][19]

### Upfirst

**Best for an AI receptionist priced by the call, in many languages.** You pay by the call, not the minute, so a long intake costs the same as a short one. The AI answers in 35+ languages and books on your calendar mid-call. [80][82][63][69]

### Smith.ai

**Best if you want a person on every call, day or night, with AI available for the calls you choose.** Real receptionists answer around the clock, and you can let AI take the call types you choose. Both speak English and Spanish. [167][168][170][171]

### LEX Reception

**Best if you want only people on your phones and website chat.** No AI on the phones. Real people answer your calls and website chat in English and Spanish, and every detail goes into Clio. [266][267][268][271][287]

### Back Office Betties

**Best for a small firm that wants one small team answering in business hours.** The same 8 to 10 receptionists answer weekdays from 5 AM to 5 PM Pacific and return overnight voicemails each morning, with Spanish on every plan. [364][361][362][365]

## How to choose

- **Check a month of call logs for missed calls at lunch, on weekends and after 5 p.m.** If nights leak, skip services that close with the business day.
- **Decide who you want on the line, a person, AI or both.** Then confirm the service covers Spanish or any language you need at the hours you need it.
- **Give each service your intake questions and the callers you want transferred.** Ask to see how it handles them and whether it books meetings on the plan you’d buy.
- **Make sure your CRM or case management system is named, and ask exactly what lands in it after each call.**
- **Run last month’s calls through each price plan.** Billing by the minute, by talk time or by the call can change the cost a lot.
- **Read the terms on renewal, notice and what happens to your recordings when you leave.** Then trial two services on real calls.

## Who should not choose Superpractice

- You want a person, not AI, answering your phone.
- You want people on your website chat, or payments and conflict checks handled on the call.
- You get only a handful of calls a month and would rather pay by the call. Superpractice’s smallest voice plan is $250 a month.
- You want meetings booked on your calendar on the entry plan. Appointment booking starts on the $500 Pro plan.

## What should you ask any provider?

- **Should a person or AI answer my firm’s calls?** That’s your call, and the scores don’t make it for you. LEX Reception, Back Office Betties, Ruby and Answering Legal answer with people. Upfirst and Superpractice use AI. Smith.ai and Posh let you mix the two. Ask each one what callers hear when they want a person.
- **Why do people-only services score 0 on AI voice agents?** One criterion, worth 14 of 100 points, asks whether AI voice agents are offered. Ruby, LEX Reception, Answering Legal and Back Office Betties say people answer every call. They score 0 there. If you want people, compare their coverage and intake scores instead.
- **Why does Superpractice rank first on a list it publishes?** Every company, Superpractice included, is scored on the same published weights. Superpractice leads Upfirst 90 to 79. It scores higher on intake, voice agents and reporting, where it shows how many answered calls become signed matters. Both score 3 of 3 on pricing and terms, and both answer with AI.
- **Why can a service without its own CRM score well on reaching your CRM?** Reaches your CRM asks whether each call lands in the CRM or practice management software you already use. Naming tools such as Clio or MyCase earns 3, the same as a CRM the service provides. An MCP server earns 4.
- **How do prices and terms affect the score?** Pricing and terms is 10% of the score. It checks for full published prices, every extra charge stated and month-to-month terms with no exit fee. A company that doesn’t publish prices or terms scores 0 there. A low price adds no points.
- **How were the weights set?** The first six were set before any company was scored. Pricing and terms came later, and on November 9 Reaches your CRM replaced the CRM criterion at 14 points. Coverage and intake carry 22 each, voice agents and Reaches your CRM 14, and reporting and onboarding 9.
- **What does a score of 4 mean, and what does not disclosed mean?** A 4 means the company says what it offers and how it measures signed clients or revenue. A 0 means it says it doesn’t offer the thing. Not disclosed means its pages are silent, so that criterion is left out of its total rather than counted as zero.

## How we made this page

- Built only from each company’s public pages as of November 8 and 9, 2026. We didn’t test any service, and Superpractice has no customer, partner or affiliate relationship with any company named here.
- Superpractice publishes this list and ranks first, 90 to Upfirst’s 79, on the same rubric as everyone else. Its answering is AI only. It also set the weights and the reading that gives MCP the top CRM score.
- Superpractice publishes its own prices and scores 3 of 3 on pricing and terms, so it gains from this criterion. Upfirst and Posh score 3 there too.
- The weights were set before any company was scored. Pricing and terms was added after the first ranking, and every company was scored again.
- Scores reflect what each company says on its own pages, not how well it performs. A higher score means fuller disclosure, not better results.
- Coverage and onboarding have no signed-client measure, so 3 is the top score there for everyone. Back Office Betties’ weekday hours hold it at 2 on coverage.
- Reaches your CRM asks whether each call lands in the CRM or practice management software you use. A CRM the service provides counts the same as a named integration. It replaced a CRM criterion on November 9, 2026.
- Where a company’s own pages disagree, we note both versions in its entry rather than picking one.
- Answering Legal shows full prices only after you fill in a lead form, and LEX Reception lists its prices on a separate page.
- Customer results, counts and third-party ratings are not shown. Services and prices change, so confirm the details with each company.
- Company names and trademarks belong to their owners. Naming a company here doesn’t mean it endorses Superpractice or is affiliated with it.

## Change log

- 2026-11-08. First draft for review.
- 2026-11-08. Credited Superpractice skills and access from other AI tools over MCP. Scores unchanged. Added Superpractice’s one-system design.
- 2026-11-08. Re-scored Superpractice against its docs and terms. Coverage rises from 2 to 3 because its voice agents answer 24/7 in 31+ languages. AI voice agents rises from 3 to 4 because voice analytics show the revenue, matters and retained rates calls produce. Superpractice still ranks first, now at 88.
- 2026-11-08. An MCP server is now the top CRM and integrations score. Superpractice and Upfirst 3 to 4. Ranks unchanged, with Superpractice at 91 and Upfirst at 79.
- 2026-11-08. Added Pricing and terms at 10% and rescored the list. Posh moves up to third ahead of Smith.ai, and Ruby moves up to sixth ahead of LEX Reception.
- 2026-11-09. Replaced the CRM criterion with Reaches your CRM, which scores whether calls land in the CRM a firm already uses. Six services rise from 2 to 3 there. Answering Legal now scores 0 on AI voice agents because its receptionists answer every call. It moves from fifth to seventh, and Ruby and LEX Reception move up to fifth and sixth. Superpractice’s voice agent entry now cites its warm transfer, and Answering Legal’s starting price is shown.
- 2026-11-09. Superpractice now includes lead and contact import on every Managed Ads plan, so its pricing and terms score rose from 2 to 3. Its total rises from 87 to 90, and no rank changed. The situation picks now follow the ranking order.

## Cite this list

> Superpractice team. Best legal answering services for law firms (2026). Last checked November 9, 2026. https://superpractice.com/best/best-legal-answering-services

## Sources

1. AI Voice Agents answer every call 24/7, including nights, weekends and holidays. “24/7: every call answered, nights, weekends, and holidays.” https://superpractice.com/features/ai-voice-agents.md (checked 2026-11-08)
2. AI voice agents provide 24/7 coverage, answer inbound calls, qualify and route leads, follow up and book appointments. “They provide 24/7 coverage, answer inbound calls, qualify and route leads, follow up, and book appointments.” https://superpractice.com/pricing.md (checked 2026-11-07)
3. The pricing page lists no human receptionists, live-agent call answering or staffed outbound calling campaigns. Superpractice does not offer them. Not publicly disclosed on the pages checked. https://superpractice.com/pricing.md (checked 2026-11-07)
4. The Starter AI Voice Agents plan is positioned for missed-call coverage and intake capture, and includes lead capture and intake summaries. “For firms getting started with AI voice agents for missed-call coverage and intake capture.” https://superpractice.com/pricing.md (checked 2026-11-07)
5. Hot callers are transferred live to the attorney’s cell with context. “Hot callers transfer live to your cell with context; everyone else gets handled, not dropped.” https://superpractice.com/features/ai-voice-agents.md (checked 2026-11-07)
6. When AI agents work an inquiry, the firm’s team can see the conversation and step in for approvals, legal advice and engagement decisions. “Your team can see the conversation and step in for approvals, legal advice, and engagement decisions.” https://superpractice.com/index.md (checked 2026-11-08)
7. Superpractice’s AI voice agents answer 24/7 in more than 31 languages. “AI agents answer 24/7, sound human in 31+ languages” https://superpractice.com/solutions/missed-calls.md (checked 2026-11-08)
8. Multilingual answering is on by default, so the voice agent answers in the caller’s language and keeps the call in it. “The agent answers in whatever language the caller speaks and keeps the whole call in that language.” https://docs.superpractice.com/voice-agent-setup (checked 2026-11-08)
9. Voice agents ask the firm’s qualifying questions, with deal-breakers that end unqualified calls politely. “Your qualifying questions, asked your way, with deal-breakers that politely end unqualified calls.” https://superpractice.com/features/ai-voice-agents.md (checked 2026-11-07)
10. Voice agents read live availability from Google and Microsoft calendars, offer real slots and confirm before the call ends. “Agents read live availability from Google and Microsoft calendars, offer real slots, and confirm before the goodbye.” https://superpractice.com/features/ai-voice-agents.md (checked 2026-11-07)
11. Mid-call, the voice agent can text the caller a booking link or directions. “Mid-call, the agent texts a booking link or directions without breaking stride” https://superpractice.com/features/ai-voice-agents.md (checked 2026-11-07)
12. Appointment-scheduling handoff is included on the Pro and Scale voice plans; Starter captures intake, summarizes each call and routes qualified leads into the firm’s existing scheduling or follow-up workflow. “Pro and Scale include appointment-scheduling handoff. Starter captures intake details, summarizes each call, and routes qualified leads into your existing scheduling or follow-up workflow.” https://superpractice.com/pricing.md (checked 2026-11-07)
13. The Pro AI Voice Agents plan adds inbound and outbound call workflows and AI appointment-scheduling handoff. “Inbound + outbound call workflows” https://superpractice.com/pricing.md (checked 2026-11-08)
14. AI agents work alongside the firm’s team to answer every lead within a minute and follow up by text and email until the lead books or says no. “AI agents work alongside your team to answer every lead within a minute and follow up by text and email until they book or say no” https://superpractice.com/pricing.md (checked 2026-11-07)
15. Agents can qualify inquiries, follow up and help book meetings with the firm’s permission, while the firm’s team handles approvals, legal advice and engagement decisions. “Agents can qualify inquiries, follow up, and help book meetings with your permission. Your team handles approvals, legal advice, and engagement decisions.” https://superpractice.com/index.md (checked 2026-11-07)
16. When someone asks for the team or needs legal judgment, agents hand the conversation to the firm’s team with context. “When someone asks for your team or needs legal judgment, hand off the conversation with context.” https://superpractice.com/features/procedures.md (checked 2026-11-07)
17. Texts, emails and calls sit in one shared queue, scored, drafted and visible to the whole team. “Texts, emails, and calls in one shared queue, scored, drafted, and visible to your whole team.” https://superpractice.com/features/inbox.md (checked 2026-11-07)
18. Rainmaker reports the percent of leads answered within 15 minutes, the hour and the day, plus median response time, trended against the last period. “Percent of leads answered within 15 minutes, the hour, and the day, plus median response time, trended against last period.” https://superpractice.com/features/rainmaker.md (checked 2026-11-07)
19. Rainmaker shows every stage conversion on one strip, including how many leads qualify, how many qualified matters sign and the average matter value. “Every stage conversion on one strip: how many leads qualify, how many qualified matters sign, and what the average matter pays.” https://superpractice.com/features/rainmaker.md (checked 2026-11-07)
20. The Starter AI Voice Agents plan is $250 a month with 100 minutes included, and extra minutes cost $2.00 each. “| Starter | $250/mo | 100 minutes | $2.00/min |” https://superpractice.com/pricing.md (checked 2026-11-09)
21. The AI Voice Agents Starter plan is $250 a month for 100 included minutes, with $2.00 a minute overage. “| Starter | $250/mo | 100 minutes | $2.00/min |” https://superpractice.com/pricing.md (checked 2026-11-07)
22. The Pro voice plan is $500 a month for 350 minutes ($1.50 a minute overage) and Scale is $1,000 a month for 750 minutes ($1.25 a minute). “| Pro | $500/mo | 350 minutes | $1.50/min | ... | Scale | $1000/mo | 750 minutes | $1.25/min |” https://superpractice.com/pricing.md (checked 2026-11-07)
23. Every voice call ends as structured data on outcome, sentiment, interest and whether the decision maker was reached. “Every call ends as structured data: outcome, sentiment, interest, decision maker reached.” https://superpractice.com/features/ai-voice-agents.md (checked 2026-11-07)
24. Voice agents answer from the firm’s own knowledge, including practice areas, fees and the questions its front desk hears most. “answers from your firm's own knowledge: practice areas, fees, the questions your front desk hears fifty times a week.” https://superpractice.com/features/ai-voice-agents.md (checked 2026-11-08)
25. AI Voice Agent plans are month-to-month with no annual contract or exit fee. “Are AI Voice Agent plans month-to-month? ... Yes. There is no annual contract or exit fee, and you can cancel anytime.” https://superpractice.com/pricing.md (checked 2026-11-07)
26. Voice agent analytics tie calls to attributed revenue and matters when attribution data is available. “total attributed revenue and matters” https://docs.superpractice.com/voice-agent-analytics (checked 2026-11-08)
27. Voice agent analytics show contact-to-retained and meeting-to-retained rates. “contact-to-retained and meeting-to-retained rates” https://docs.superpractice.com/voice-agent-analytics (checked 2026-11-08)
28. Superpractice’s voice agent calls the team member first and tells them privately who is calling and why. Only a clear yes connects the caller. “The agent then calls the person's number, tells them privately who is calling and why, and asks whether they can take the call. Only a clear yes connects the caller.” https://docs.superpractice.com/voice-agent-setup (checked 2026-11-09)
29. A team member can turn a transfer down by voice. A reply such as being in a deposition counts as a no, and the caller goes back to the agent for the next step. “If they decline or do not pick up, the caller comes back to the agent and the next step runs.” https://docs.superpractice.com/voice-agent-setup (checked 2026-11-09)
30. The Platform on its own includes the CRM for firms that bring their own marketing, with unlimited seats and no platform fee or monthly minimum. “The CRM is included. For firms that bring their own marketing. Unlimited seats. There is no platform fee or monthly minimum” https://superpractice.com/pricing.md (checked 2026-11-07)
31. The Starter AI Voice Agents plan includes the full agents platform. “Full agents platform” https://superpractice.com/pricing.md (checked 2026-11-08)
32. The Platform on its own includes lead scoring, with Inbox, Contacts, Matters and Tasks included and seats unlimited. “| Lead scoring | Included |” https://superpractice.com/pricing.md (checked 2026-11-07)
33. The Platform lists integrations with Google and Outlook calendar and email, Clio and CallRail as included. “| Integrations: Google and Outlook calendar and email, Clio, CallRail | Included |” https://superpractice.com/pricing.md (checked 2026-11-07)
34. Firms can keep Clio and connect it directly, or use webhooks for tools such as PracticePanther, MyCase and Filevine. “Connect Clio directly, or use webhooks for tools such as PracticePanther, MyCase, and Filevine.” https://superpractice.com/index.md (checked 2026-11-07)
35. Firms can bring their Superpractice context into ChatGPT, Claude or any MCP-compatible tool. “Bring your firm’s context and tools into ChatGPT, Claude, or any MCP-compatible harness.” https://superpractice.com/index.md (checked 2026-11-07)
36. Superpractice’s MCP server connects Claude, ChatGPT, Claude Code, Codex, Cursor and other MCP clients to the firm’s data, scoped to the firm. “CLI tools (Claude Code, Codex) authenticate with an API key instead.” https://docs.superpractice.com/mcp (checked 2026-11-08)
37. Through MCP, a connected AI tool can also create tasks, update contacts and matters, book meetings and draft emails and texts, with the permissions the firm chooses. “Create and complete tasks · update contacts and matters · book and move meetings · draft emails and texts · edit content in your SEO schedule.” https://docs.superpractice.com/mcp (checked 2026-11-08)
38. The Starter AI Voice Agents plan includes call recordings and transcripts, with lead capture and intake summaries. “Call recordings + transcripts” https://superpractice.com/pricing.md (checked 2026-11-08)
39. The Platform includes agent analytics. “| Agent analytics | Included |” https://superpractice.com/pricing.md (checked 2026-11-08)
40. Rainmaker reconciles every channel, campaign and dollar against signed clients into one return number. “Every channel, campaign, and dollar reconciled against signed clients, one honest return number.” https://superpractice.com/features/rainmaker.md (checked 2026-11-07)
41. The Platform on its own includes marketing attribution, revenue and ROAS by source and practice area, Rainmaker, Sales Intelligence and call tracking. “| Revenue and ROAS by source and practice area | Included |” https://superpractice.com/pricing.md (checked 2026-11-07)
42. The firm provides intake rules and preferences; Superpractice handles setup, call handling logic, transcripts and ongoing configuration of the voice agents. “You provide the intake rules and preferences, and Superpractice handles setup, call handling logic, transcripts, and ongoing configuration.” https://superpractice.com/pricing.md (checked 2026-11-07)
43. Superpractice says most firms can configure the voice agents quickly once intake rules, call routing and scheduling preferences are confirmed; no number of days is stated. “Most firms can configure the agents quickly once intake rules, call routing, and scheduling preferences are confirmed.” https://superpractice.com/pricing.md (checked 2026-11-08)
44. The Scale AI Voice Agents plan lists advanced intake routing and dedicated intake configuration, and is described for high-volume intake teams. “Advanced intake routing ... Dedicated intake configuration” https://superpractice.com/pricing.md (checked 2026-11-07)
45. Managed Ads plans are $997, $2,500 and $4,000 a month; Scale adds 10% of ad spend over $10,000; ad spend is paid to the platforms separately. “Scale is $4,000/month plus 10% of ad spend over $10k.” https://superpractice.com/pricing.md (checked 2026-11-07)
46. Managed Ads plans are sized by managed ad spend, up to $3,000 a month on Launch, $3,000 to $10,000 on Momentum and $10,000 and above on Scale. “| Managed ad spend | Up to $3,000/mo | $3,000–$10,000/mo | $10,000+/mo |” https://superpractice.com/pricing.md (checked 2026-11-07)
47. Website plans are Presence at $500, Authority at $1,000 and Market Leader at $1,500 a month. “Presence — $500/mo ... Authority — $1,000/mo (Most popular) ... Market Leader — $1,500/mo” https://superpractice.com/pricing.md (checked 2026-11-07)
48. SEO + AI Search plans are $1,750 (Foundation), $3,500 (Authority) and $5,000 (Market Leader) a month. “Authority — $3,500/mo ... Market Leader — $5,000/mo” https://superpractice.com/pricing.md (checked 2026-11-07)
49. The Platform on its own has no platform fee or monthly minimum; the firm pays for the work the AI does. “There is no platform fee or monthly minimum; you pay for the work the AI does, nothing else.” https://superpractice.com/pricing.md (checked 2026-11-07)
50. AI Avatars video credits on the Platform are 10 cents each, capped at $100 a month unless the firm sets its own limit. “| AI Avatars video credits | 10¢ each, up to $100 a month unless you set your own limit |” https://superpractice.com/pricing.md (checked 2026-11-07)
51. Lead and contact import is included on all three Managed Ads plans. “| Lead and contact import | Yes | Yes | Yes |” https://superpractice.com/pricing.md (checked 2026-11-09)
52. Superpractice imports a firm’s existing leads and contacts at no extra cost. “We also import your existing leads and contacts at no extra cost.” https://superpractice.com/pricing.md (checked 2026-11-09)
53. The website build is included in the monthly plan with no separate upfront build fee. “Included. We design, build, optimize, and publish your site as part of the monthly plan with no separate upfront build fee.” https://superpractice.com/pricing.md (checked 2026-11-07)
54. AI credits past a plan’s included amount cost 10¢ each for the first 10,000 a month and 5¢ each after that. “| AI credits, first 10,000 each month | 10¢ each |” https://superpractice.com/pricing.md (checked 2026-11-07)
55. Superpractice does not charge per seat; seats are unlimited for every partner, attorney and staff member. “No. Seats are unlimited: add every partner, attorney, and staff member.” https://superpractice.com/pricing.md (checked 2026-11-07)
56. Superpractice says there is no annual contract, exit fee or minimum term, and a firm can cancel anytime. “There is no annual contract, exit fee, or minimum term. You can cancel anytime” https://superpractice.com/pricing.md (checked 2026-11-09)
57. Under the Terms, marketing plans renew month to month until the firm cancels. “renews automatically on a month-to-month basis unless terminated” https://superpractice.com/terms (checked 2026-11-09)
58. Under the Terms, no minimum term or early termination fee applies unless a signed order form states one. A cancellation takes effect at the end of the billing cycle. “no minimum term or early termination fee applies, and your cancellation takes effect at the end of the billing cycle in which Superpractice receives your notice” https://superpractice.com/terms (checked 2026-11-09)
59. Superpractice describes itself as one client acquisition operating system, run by AI and experts. “One client acquisition operating system, run by AI and experts.” https://superpractice.com/index.md (checked 2026-11-08)
60. Every signed client is traced back to the original source. “Every signed client, traced back to the original source” https://superpractice.com/features/attribution.md (checked 2026-11-07)
61. The AI answers 24/7; the firm chooses every call, overflow only, or after hours. “24/7 answering Choose what your receptionist handles: every call, overflow only, or after hours.” https://upfirst.ai/pricing (checked 2026-11-08)
62. After hours, weekends and holidays the AI picks up on the first ring. “We pick up each call on the first ring when it's after hours, weekends, or holidays.” https://upfirst.ai/solutions/after-hours (checked 2026-11-08)
63. The AI answers in English, Spanish and 35 or more other languages and switches when the caller does; transcripts are translated into the firm's language. “Your multilingual AI receptionist answers in English, Spanish, and 35+ other languages, and switches when a caller does.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
64. The AI answers many callers at once so nobody hears a busy signal. “Simultaneous calls Answers many callers at once, so nobody hears a busy signal.” https://upfirst.ai/pricing (checked 2026-11-08)
65. Warm transfers introduce the caller to the firm; waterfall transfers try one person after another until someone answers; transfers can be limited to business hours. “Warm transfers Hands callers to you or your team with a live introduction. Waterfall transfers try one person after another until someone answers.” https://upfirst.ai/pricing (checked 2026-11-08)
66. Upfirst's pages do not describe human receptionists of its own; the AI answers and transfers to the firm's people, and Upfirst's humans appear only as support and onboarding staff. Not publicly disclosed on the pages checked. https://upfirst.ai/; https://upfirst.ai/pricing; https://upfirst.ai/industries/law-firms; https://upfirst.ai/terms-of-service (checked 2026-11-08)
67. The firm writes its own AI disclosure or recording notice to open every call. “Your disclosures, in your words. Open every call with your own AI disclosure or recording notice.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
68. The AI runs the firm's legal intake questions and sends the details by email or text. “Your AI receptionist runs your legal intake questions, then sends you the details by email or text.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
69. The AI checks the firm's calendar while the caller is on the line and books an open time. “Upfirst checks your calendar while the caller is on the line and books an open time.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
70. The firm decides who can book; many attorneys let only potential new clients book and have current clients leave a message. “You decide who can book: many attorneys let only potential new clients book directly, and have current clients leave a message instead.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
71. The AI texts intake forms, directions or a payment link while the caller is on the line, and can send and reply to texts. “Intake forms, directions, or a payment link, sent by text while the caller is still on the line.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
72. Returning callers are recognised and greeted by name without repeating their story. “Returning clients are greeted by name and never have to repeat their story.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
73. For practice areas the firm does not handle, the AI can decline politely or collect the caller's details for referral. “It can politely explain that you can't help, or collect the caller's information in case you'd like to refer them elsewhere.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
74. Notifications route by call type: billing questions to billing, new leads to intake, court staff to the attorney. “Smart notifications. Billing questions go to billing, new leads to intake, court staff to the attorney. You decide.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
75. A summary after every call includes the caller's details, reason for calling, information collected and what happened. “Summaries include the caller's details, reason for calling, key information collected, and what happened during the call.” https://upfirst.ai/features/call-summaries (checked 2026-11-08)
76. The AI is trained from the firm's website, pricing, services, policies, intake questions and written instructions; it can read a pasted URL. “Just paste in a URL, and it will automatically read and summarize the content for use during calls.” https://upfirst.ai/features/knowledge (checked 2026-11-08)
77. Upfirst's pages do not describe AI agents that run outbound follow-up sequences to leads by call, text and email, or AI scoring of leads; the AI answers inbound calls, texts during the call and transfers. Not publicly disclosed on the pages checked. https://upfirst.ai/industries/law-firms; https://upfirst.ai/pricing; https://upfirst.ai/ (checked 2026-11-08)
78. Upfirst's pages do not describe running conflict checks or any human intake staff. Not publicly disclosed on the pages checked. https://upfirst.ai/industries/law-firms; https://upfirst.ai/pricing; https://upfirst.ai/integrations/clio (checked 2026-11-08)
79. For law firms Upfirst is an AI virtual receptionist that runs legal intake, books meetings and answers every call 24/7. “An AI virtual receptionist for lawyers that runs legal intake, books consultations, and answers every call 24/7.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
80. Plans are priced per call, not per minute: 30 calls for $24.95, 90 for $59.95, 300 for $159.95 and 600 for $299 a month. “30 calls for $24.95, 90 calls for $59.95, 300 calls for $159.95, and 600 calls for $299.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
81. Extra calls cost $1.50 (Starter), $1 (Premium), 75 cents (Pro) and 70 cents (Scale); billed annually the tiers are $20, $48, $128 and $240 a month. “$1.50 per extra call ... $24.95 billed monthly $20 billed annually” https://upfirst.ai/pricing (checked 2026-11-08)
82. Long intake calls cost the same as short ones because billing is per call. “Upfirst's pricing is based on the number of calls, not how long each call takes.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
83. Additional AI agents (for another business or location) are $9.95 a month each. “Each additional agent is $9.95 per month.” https://upfirst.ai/pricing (checked 2026-11-08)
84. Call recordings and transcription are included on every plan. “Call recordings & transcription Listen back or read exactly how any call went.” https://upfirst.ai/pricing (checked 2026-11-08)
85. The AI is designed never to give legal advice; it takes messages, schedules, transfers and qualifies leads. “it is designed from the ground up to never give legal advice.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
86. Upfirst connects to Clio through a native calendar integration, Custom Actions against the Clio Manage API during and after calls, and Zapier. “connects to Clio in three ways: a native calendar integration for booking appointments, Custom Actions for live Clio Manage REST API v4 calls during and after a call” https://upfirst.ai/integrations/clio (checked 2026-11-08)
87. For new callers Upfirst can create a Clio Contact and Matter, log the call as a Communication and add a billable time entry. “Create a new Contact and Matter for intake calls” https://upfirst.ai/integrations/clio (checked 2026-11-08)
88. Clio, Lawmatics and MyCase connect through a custom integration or Zapier, arranged with Upfirst's team. “Talk to our team about connecting Clio, Lawmatics, MyCase, or the system your firm uses.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
89. On every plan the AI can look up or update records in any app with an API during or after a call. “API integrations Look up or update info in any app with an API, during or after a call.” https://upfirst.ai/pricing (checked 2026-11-08)
90. Zapier pushes caller details into the firm's CRM and thousands of other apps; Make is also supported. “Zapier integration Push caller details into your CRM and thousands of other apps.” https://upfirst.ai/pricing (checked 2026-11-08)
91. Upfirst runs an MCP server so an AI assistant such as Claude, ChatGPT or Cursor can read and change the account. “Upfirst's MCP server lets an AI assistant, like Claude, ChatGPT, or Cursor, connect to your Upfirst account through the Model Context Protocol (MCP).” https://upfirst.ai/docs/mcp (checked 2026-11-08)
92. The MCP server exposes 25 tools covering agents, greetings, skills, knowledge, custom actions and calls. “The server runs over streamable HTTP and gives your assistant 25 tools, which can both read your account and change it.” https://upfirst.ai/docs/mcp (checked 2026-11-08)
93. Call analytics show calls answered, hang-ups, spam blocked and transfers, with every call tagged by topic. “Call analytics See calls answered, hang-ups, spam blocked, and transfers, with every call tagged by what it's about.” https://upfirst.ai/pricing (checked 2026-11-08)
94. The analytics dashboard tracks call volume daily, weekly or monthly, updates automatically, and is included on all plans. “Track call volume daily, weekly, or monthly to understand your demand.” https://upfirst.ai/features/analytics (checked 2026-11-08)
95. The call log exports to XLSX with start and end time, duration, caller number, summary, transcript, tags and collected details. “The export includes start time, end time, duration, caller number, summary, transcript, tags, whether the call was a hang up or spam” https://upfirst.ai/changelog (checked 2026-11-08)
96. Upfirst's pages do not describe a scheduled report emailed on a cadence, or attribution of calls to a marketing source or campaign. Not publicly disclosed on the pages checked. https://upfirst.ai/features/analytics; https://upfirst.ai/pricing; https://upfirst.ai/changelog (checked 2026-11-08)
97. The free trial is 14 days or 100 calls, whichever comes first, plus 25 text messages, with no credit card. “Full access to every feature for 14 days or 100 calls, whichever comes first, plus 25 text messages.” https://upfirst.ai/pricing (checked 2026-11-08)
98. Setup starts by entering the firm's website, which trains the receptionist; the firm then customises questions, FAQs and calendar or CRM connections. “When you sign up, enter your website and we'll use it as a starting point to train your receptionist.” https://upfirst.ai/pricing (checked 2026-11-08)
99. Every account gets a free 30-minute onboarding call and chat support; many firms are set up in under 30 minutes. “Many firms are set up in under 30 minutes without any help, and everyone gets ongoing live support and a free 30-minute onboarding call.” https://upfirst.ai/industries/law-firms (checked 2026-11-08)
100. White-glove onboarding and done-for-you integrations are on Scale and Enterprise plans only. “White-glove onboarding Tell us what you need, we'll set it up. From call flows to integrations. (Scale and Enterprise plans only)” https://upfirst.ai/pricing (checked 2026-11-08)
101. Above the four priced tiers, Enterprise (1,000+ calls) is custom pricing scoped on a 30-minute call. “A 30-minute call to scope your pricing.” https://upfirst.ai/pricing (checked 2026-11-08)
102. Texting is built into every plan with no extra charge and no limit on the number of texts. “There's no extra charge and no limits on the number of texts you send.” https://upfirst.ai/features/texting (checked 2026-11-08)
103. Every plan includes a phone number; firms forward their existing line without porting, or port for free. “Every Upfirst plan comes with a phone number, and you can forward calls from your cell phone, landline, or VoIP number to your Upfirst line with no porting required.” https://upfirst.ai/pricing (checked 2026-11-08)
104. Spam, calls under 15 seconds and calls where the caller never speaks are not billed and are labelled in the call log. “We also don't bill for calls under 15 seconds or calls where the caller never speaks, so junk calls like pocket dials don't cost you anything.” https://upfirst.ai/pricing (checked 2026-11-08)
105. Upfirst's pages name no setup, activation, onboarding, cancellation or early-termination fee; onboarding help is described as free and porting as no extra charge. Not publicly disclosed on the pages checked. https://upfirst.ai/pricing; https://upfirst.ai/; https://upfirst.ai/industries/law-firms; https://upfirst.ai/compare; https://upfirst.ai/features/texting; https://upfirst.ai/terms-of-service (checked 2026-11-08)
106. There is no contract; the firm can cancel, upgrade or downgrade at any time. “No. You can cancel, upgrade, or downgrade anytime, no questions asked.” https://upfirst.ai/pricing (checked 2026-11-08)
107. The homepage FAQ says there are no contracts, plans can change anytime and the firm cancels from its account. “There are no contracts, and you can cancel from your account.” https://upfirst.ai/ (checked 2026-11-08)
108. Annual billing is 20% off. “If you pay annually, you get 20% off.” https://upfirst.ai/pricing (checked 2026-11-08)
109. Upfirst's pages do not state a refund policy or a minimum term. Not publicly disclosed on the pages checked. https://upfirst.ai/pricing; https://upfirst.ai/terms-of-service; https://upfirst.ai/data-processing-addendum (checked 2026-11-08)
110. Live receptionists answer 24/7/365, including nights, weekends and major holidays. “Our receptionists are available to answer your calls 24/7/365.” https://posh.com/faqs/ (checked 2026-11-08)
111. All receptionists are U.S. based and work from the Virginia Beach office; Posh says it never outsources calls. “All of our Receptionists are U.S. based and work out of our office in Virginia Beach, Virginia.” https://posh.com/faqs/ (checked 2026-11-08)
112. The firm chooses when Posh answers: on demand through the day, backup after a couple of rings, or after hours. “Here at Posh, we are all about empowering your business with customized, flexible call handling options.” https://posh.com/faqs/ (checked 2026-11-08)
113. Calls can be handled by an AI receptionist, a live receptionist, or a combination of both, any time of day. “you can have an AI receptionist, a live receptionist, or combination of both handle customers' questions and concerns, any time of day.” https://posh.com/ (checked 2026-11-08)
114. Posh positions AI as handling overflow, after-hours and routine calls alongside live receptionists, not in place of them. “AI handles overflow calls, after-hours inquiries, and routine questions so your live team can focus on the conversations that matter most.” https://posh.com/ (checked 2026-11-08)
115. The firm sets its transfer status in the app ("Accepting Transfers" or "Not Accepting Transfers") and can schedule it ahead of time. “You can even schedule your status ahead of time in the app.” https://posh.com/faqs/ (checked 2026-11-08)
116. Bilingual service is included in every plan at no additional cost. “Bilingual receptionists who speak English and Spanish fluently are available to assist your callers.” https://posh.com/pricing/ (checked 2026-11-08)
117. Bilingual English and Spanish answering is guaranteed at no additional charge Monday through Friday, 9am to 6pm Eastern; outside those hours Spanish depends on availability. “We guarantee English and Spanish call answering at no additional charge Monday through Friday between 9am and 6pm Eastern.” https://posh.com/faqs/ (checked 2026-11-09)
118. The bilingual service page states bilingual receptionists are available Monday to Friday, 8 AM to 6 PM Eastern, with Spanish voicemail or an English-speaking receptionist outside those hours. “Our bilingual receptionists are available to answer your calls from Monday to Friday, 8 AM to 6 PM Eastern.” https://posh.com/services/bilingual-answering-service/ (checked 2026-11-09)
119. Posh performs customized legal intake to capture client information. “Yes, Posh performs customized legal intake to capture essential client information accurately and efficiently.” https://posh.com/industry/attorney-answering-service/ (checked 2026-11-08)
120. Posh supports the firm's internal conflict check process by organizing and relaying client information; it does not state that it runs conflict checks itself. “we also support your firm's internal conflict check processes by organizing and relaying detailed client information promptly.” https://posh.com/industry/attorney-answering-service/ (checked 2026-11-08)
121. Receptionists are trained on the firm's practice areas and intake process and follow its customized workflows. “Posh receptionists are trained to understand your firm's specific practice areas and intake processes.” https://posh.com/industry/attorney-answering-service/ (checked 2026-11-08)
122. When a caller asks for legal advice, receptionists answer routine FAQs per the firm's protocols, transfer VIP calls, or take a message or schedule an appointment if the firm is unavailable. “If a caller needs detailed answers, we can transfer the call from a VIP. In case you are unavailable at that moment, we take a message or schedule an appointment.” https://posh.com/industry/attorney-answering-service/ (checked 2026-11-08)
123. On request (an "Assist" from the app or portal) receptionists make outbound calls to follow up with contacts or confirm appointments and send a recap. “We can do things like follow up with your contacts to gather additional information, or reach out to clients to confirm their appointments.” https://posh.com/faqs/ (checked 2026-11-08)
124. Receptionists book appointments in the firm's supported calendar tools and follow custom booking instructions. “Posh's virtual receptionist appointment scheduling service works with your supported calendar tools to help keep your availability organized.” https://posh.com/services/appointment-scheduling/ (checked 2026-11-08)
125. After a call Posh can send the caller a text or email to confirm an appointment or collect information. “We can send texts or emails to callers immediately after each call to confirm appointments, collect information, and more.” https://posh.com/ai/ (checked 2026-11-08)
126. Messages are delivered through the app, by text or by email, as the firm prefers. “Promptly. And via the app. Or in a text. Or through email.” https://posh.com/industry/attorney-answering-service/ (checked 2026-11-08)
127. Posh AI pre-qualifies leads and transfers sensitive client intake to live receptionists. “Our AI receptionists pre-qualify leads, and if they involve sensitive client intake, they transfer the call to our experienced and skilled virtual receptionists.” https://posh.com/industry/attorney-answering-service/ (checked 2026-11-08)
128. The Posh AI receptionist greets callers, collects information, takes messages and answers FAQs, and transfers to a human on request. “Your Posh AI receptionist can greet callers, collect information, take messages, answer frequently asked questions, and much more.” https://posh.com/ai/ (checked 2026-11-08)
129. AI + live plans share one pool of mixed minutes: 50 minutes for $130 a month, with overage at $2.20 per live minute and $1.10 per AI minute. “50 Mixed Mins. $130 per month Overage $2.20 per live minute $1.10 per AI minute” https://posh.com/ai/ (checked 2026-11-08)
130. An On Demand AI + live plan is $65 a month with no included minutes, billed at $2.30 per live minute and $1.15 per AI minute. “On Demand $65 per month Overage $2.30 per live minute $1.15 per AI minute” https://posh.com/ai/ (checked 2026-11-08)
131. AI and live minutes within a plan count toward one total; overage is tracked separately, and a call the AI answers then transfers is charged both overage rates. “If the AI answers first and transfers the call to a human receptionist, you would be charged both the AI overage fee and the live overage fee.” https://posh.com/ai/ (checked 2026-11-08)
132. The AI switchboard screens and routes calls by keyword, caller details, time of day or other rules the firm sets, for example existing clients to AI and new clients to live receptionists. “Our AI switchboard can screen and route by keyword, caller details, time of day, or any other reason—just name it!” https://posh.com/ai/ (checked 2026-11-08)
133. AI calls are transcribed and every conversation can be reviewed in the Posh app; the AI passes collected information to the human receptionist on transfer. “Your AI receptionist captures everything the caller says. You can review all conversations any time in the Posh app.” https://posh.com/ai/ (checked 2026-11-08)
134. The firm decides which calls the AI answers and which phrases or requests trigger a transfer to a human; default triggers such as "talk to human" apply otherwise. “How, when, and why calls transfer from AI to human receptionists is entirely up to you.” https://posh.com/ai/ (checked 2026-11-08)
135. Posh integrates with Clio Grow and Clio Manage. “Whether you use Clio Grow or Clio Manage, we'll seamlessly integrate so you can manage your law firm efficiently.” https://posh.com/integrations/ (checked 2026-11-08)
136. Posh integrates with Rocket Matter's legal case management platform, and with Calendly, Acuity, Google Calendar, Setmore, Zoho and Salesforce. “We'll help you manage all your leads and client details in one place with Rocket Matter's legal case management platform.” https://posh.com/integrations/ (checked 2026-11-08)
137. Posh integrates through Zapier with over 3,000 apps. “Posh has developed a relationship with Zapier so that we can provide integrations with over 3,000 apps.” https://posh.com/integrations/ (checked 2026-11-08)
138. For tools not listed, Posh says it can integrate through a custom API. “We can use a custom API to integrate flawlessly with hundreds of different tools.” https://posh.com/integrations/ (checked 2026-11-08)
139. Posh's pages do not name Lawmatics, MyCase, PracticePanther, Smokeball, Lead Docket or HubSpot as integrations; named legal tools are Clio, Rocket Matter and Lexicata, plus scheduling and general CRM tools. Not publicly disclosed on the pages checked. https://posh.com/integrations/; https://posh.com/industry/attorney-answering-service/; https://posh.com/faqs/ (checked 2026-11-08)
140. Posh’s site doesn’t list an MCP server for connecting AI tools such as Claude or ChatGPT. Not publicly disclosed on the pages checked. https://posh.com/ (checked 2026-11-08)
141. The online portal shows up-to-the-minute usage and billing details. “Your usage can be found on our online portal where we provide up-to-the-minute usage information.” https://posh.com/faqs/ (checked 2026-11-08)
142. All messages are logged in the app and online portal, with optional delivery by email or text. “All messages are logged in the Posh app and online portal. You can also choose to receive your messages via email or text if you prefer.” https://posh.com/pricing/ (checked 2026-11-08)
143. The after-hours service page lists an online portal and analytics among its features. “Mobile App Online Portal and Analytics” https://posh.com/services/after-hours-answering-service/ (checked 2026-11-08)
144. Posh's pages do not describe a report cadence, call outcome or lead conversion reports, or source attribution for calls; "monthly reports" appears only inside a customer testimonial on the small business page. Not publicly disclosed on the pages checked. https://posh.com/faqs/; https://posh.com/pricing/; https://posh.com/services/after-hours-answering-service/; https://posh.com/industry/small-business-answering-service/ (checked 2026-11-08)
145. Accounts are generally set up in 24 to 48 hours; complex accounts may take longer. “We are generally able to get accounts setup in 24-48 hours.” https://posh.com/pricing/ (checked 2026-11-08)
146. Onboarding is a brief conversation in which Posh creates the account, call handling instructions and routing. “Once you sign up for Posh, we'll schedule a brief onboarding conversation where we'll create your account, call handling instructions, routing, and other details.” https://posh.com/ai/ (checked 2026-11-08)
147. The free trial runs seven days or 250 receptionist minutes, whichever comes first, with no credit card required. “The free trial period is good for seven days or 250 receptionist minutes, whichever comes first.” https://posh.com/pricing/ (checked 2026-11-08)
148. Firms forward their existing line to a Posh number, typically by dialing a code. “This is typically as easy as dialing a code and then your Posh phone number from your office phone.” https://posh.com/faqs/ (checked 2026-11-08)
149. The entry plan is $65 a month with no included minutes plus $2.30 per receptionist minute. “It starts at a base rate of $65 per month and then you pay an additional $2.30 for each receptionist minute you use.” https://posh.com/pricing/ (checked 2026-11-08)
150. Live receptionist plans run from 50 minutes at $130 a month to 1000 minutes at $1,900 a month, with overage from $2.20 down to $1.90 per additional minute. “Vogue | from $130.00 month plus $2.20/additional minute” https://posh.com/pricing/ (checked 2026-11-08)
151. The AI + live plans include an On Demand plan at $65 a month with live minutes at $2.30, the same entry price as the live-only Chic plan. “On Demand $65 per month Overage $2.30 per live mi” https://posh.com/ai/ (checked 2026-11-08)
152. Receptionist minutes count time on the phone with callers and time spent completing activities for the account. “Receptionist minutes are counted as the time a Posh Virtual Receptionist spends on the phone with your callers or the time spent completing an activity for your account.” https://posh.com/pricing/ (checked 2026-11-08)
153. The Terms state usage is billed in 60-second increments and call times are rounded up to the next 60-second increment. “Service usage is measured and billed in 60-second increments and call times are rounded up to the next 60-second increment.” https://posh.com/terms/ (checked 2026-11-08)
154. Outbound assists are billed for the full time the receptionist works on the request, including review, the calls and the follow-up text or email. “based on the full duration our receptionist is working on your request.” https://posh.com/terms/ (checked 2026-11-08)
155. The pricing page says there are no other fees and every plan includes every feature at no additional cost. “All our plans include all features at no additional cost.” https://posh.com/pricing/ (checked 2026-11-09)
156. The Terms add a 3.0% surcharge on credit card payments; debit card and ACH payments carry none. “To the extent permitted by applicable law, payments made by credit card will incur a 3.0% surcharge.” https://posh.com/terms/ (checked 2026-11-09)
157. The attorney page states overage is paid per extra call, with no setup or cancellation fees. “If you go over your plan's call volume, you simply pay for the extra calls—no setup or cancellation fees.” https://posh.com/industry/attorney-answering-service/ (checked 2026-11-09)
158. The Terms charge for every whole or partial month the agreement is in effect, plus applicable taxes. “You will incur the monthly charges and fees associated with the service plan you selected for each whole or partial month during which your agreement with us remains in effect” https://posh.com/terms/ (checked 2026-11-08)
159. Plans bill on a true monthly cycle and are month-to-month agreements with no long-term contract. “We operate on month-to-month agreements.” https://posh.com/pricing/ (checked 2026-11-08)
160. The Terms state the subscription extends month to month until Posh receives a written cancellation request, and cancellation takes effect at the end of the current billing cycle. “Your Service Plan subscription shall automatically extend on a month-to-month basis until we receive a written cancellation request from you.” https://posh.com/terms/ (checked 2026-11-08)
161. Subscription fees are non-refundable and unpaid fees are owed through the end of the current term. “Subscription fees are non-refundable, and you are responsible for paying all unpaid fees through the end of the current term.” https://posh.com/terms/ (checked 2026-11-08)
162. Posh's pages state no setup fee, cancellation fee, early-termination fee or minimum term. Not publicly disclosed on the pages checked. https://posh.com/pricing/; https://posh.com/ai/; https://posh.com/industry/attorney-answering-service/; https://posh.com/terms/ (checked 2026-11-08)
163. When the AI transfers a call, it passes collected information to the human receptionist so callers are not asked twice. “Your AI receptionist passes all information along to our human receptionists, so there's no wasted time or duplicate questions.” https://posh.com/ai/ (checked 2026-11-08)
164. The FAQs page states Posh does not record calls, to avoid playing a recording notice to callers. “It is our goal to present ourselves as if we are located directly in your office and therefore we do not record calls.” https://posh.com/faqs/ (checked 2026-11-09)
165. The AI receptionist announces itself as an AI on a recorded line in its greeting. “Your AI receptionist announces itself in its greeting to callers with a phrase such as "This is Erin, your AI receptionist, on a recorded line."” https://posh.com/ai/ (checked 2026-11-09)
166. After termination all data is deleted from Posh's servers and Posh will not restore or send out data from terminated accounts unless a customized agreement says otherwise. “All data is deleted from our servers after your account is terminated and from backups during scheduled backup rotation.” https://posh.com/terms/ (checked 2026-11-08)
167. Calls on Virtual Receptionist plans are answered by a real person 24/7, guided in real time by Smith.ai’s AI. “All calls on our Virtual Receptionist plans are answered by a real person, 24/7, guided in real time by proprietary AI” https://smith.ai/receptionists (checked 2026-11-07)
168. Smith.ai’s Hybrid option has AI handle some call types and live agents the rest, with the firm choosing the mix. “AI handles certain call types, and Smith.ai Live Agents handle the rest. You pick the mix.” https://smith.ai/hybrid-ai-human-receptionists (checked 2026-11-07)
169. Smith.ai’s AI Receptionist answers 24/7 and is described as answering, qualifying, booking and converting callers. “Your 24/7 AI Receptionist for the whole intake journey. Answer, qualify, book, and convert.” https://smith.ai/ai-receptionist (checked 2026-11-07)
170. Smith.ai states its 500+ North American agents include many former paralegals who are bilingual in English and Spanish. “many former paralegals, bilingual in English/Spanish” https://smith.ai/receptionists (checked 2026-11-08)
171. The AI Receptionist handles calls with conversational fluency in English and Spanish. “Conversational fluency in English and Spanish” https://smith.ai/ai-receptionist (checked 2026-11-08)
172. A dedicated Spanish line, with every call answered in Spanish by a fluent Spanish-speaking agent, is a $1.00 add-on on Virtual Receptionist plans. “Every call answered in Spanish by a fluent Spanish-speaking agent.” https://smith.ai/pricing/receptionists (checked 2026-11-08)
173. Smith.ai describes itself as running end-to-end intake for law firms with AI and live agents. “Smith.ai runs end-to-end intake for law firms. AI and live agents trained on your firm convert callers, 24/7.” https://smith.ai/ (checked 2026-11-07)
174. The AI Receptionist is described as screening callers by matter type, booking into the case management system and following up. “Screen every caller by matter type, book consults into your case management system, and follow up before any of your competitors.” https://smith.ai/ai-receptionist (checked 2026-11-07)
175. Quality Studio lets a firm set goals and run up to 50 simulated call scenarios a month for free before going live. “Set your goals, run up to 50 simulated scenarios/month for free, and see exactly how your AI handles them before going live.” https://smith.ai/ai-receptionist (checked 2026-11-07)
176. Text and email follow-up is a $0.50 per-call add-on that sends one follow-up message after the call, based on the firm’s criteria. “Text & email follow-up $0.50 Based on your criteria, we’ll send a follow-up message after the call.” https://smith.ai/pricing/receptionists (checked 2026-11-07)
177. Conflict checks are a $0.50 per-call add-on in which receptionists check new leads for conflicts of interest. “Conflict checks $0.50 Our receptionists can check new leads for conflicts of interest.” https://smith.ai/pricing/receptionists (checked 2026-11-07)
178. Booking appointments on the firm’s calendar is a $1.50 per-call add-on on Virtual Receptionist plans. “Book appointments $1.50 We’ll schedule meetings directly on your calendar.” https://smith.ai/pricing/receptionists (checked 2026-11-07)
179. Smith.ai sells live-staffed website chat, with plans from $140 a month for 20 chats. “Plans starting at $140 Per month 20 Chats per month” https://smith.ai/chat (checked 2026-11-07)
180. Live agents can place outbound calls to confirm appointments, return missed calls or relay messages, but Smith.ai does not do cold calling on receptionist plans. “our live agents can place outbound calls to confirm appointments, return missed calls, or relay time-sensitive messages to clients and leads, but we don’t do cold calling” https://smith.ai/receptionists (checked 2026-11-07)
181. Smith.ai states the AI Receptionist scores each lead against the firm’s criteria and routes high-potential prospects with context. “The AI Receptionist scores each lead based on your criteria and routes high-potential prospects directly to appropriate sales team members with complete context.” https://smith.ai/company/enterprise (checked 2026-11-07)
182. The AI Receptionist dashboard shows call volume, appointments scheduled and AQI quality scores over time. “See how your AI Receptionist is performing over time through call volume, appointments scheduled, AQI scores, and more.” https://smith.ai/ai-receptionist (checked 2026-11-07)
183. The AI Receptionist has a free tier of 25 live calls a month, every month. “25 live calls / month, free every month” https://smith.ai/ai-receptionist (checked 2026-11-07)
184. The AI Receptionist pricing page lists Free at $0 for 25 calls a month ($3.00 a call after), Pro at $150 a month ($2.00 a call) and Enterprise at $500 a month ($1.67 a call). “$0 mo 25 calls/mo ($3.00/call after that) ... $150 /mo $2.00/call (~2–3 calls/day) ... $500 /mo $1.67/call (~10 calls/day)” https://smith.ai/pricing/ai-receptionist (checked 2026-11-09)
185. The AI Receptionist is month-to-month on self-serve plans, with live-agent involvement sold as a per-call add-on. “Month-to-month, no contract on self-serve plans. Live agent involvement available as a per-call add-on on any plan.” https://smith.ai/ai-receptionist (checked 2026-11-07)
186. Smith.ai states callers will know they are speaking to AI, and greetings can introduce the service transparently. “Yes. AI Receptionist uses a conversational voice, and businesses can customize greetings to introduce the service transparently and professionally.” https://smith.ai/ai-receptionist (checked 2026-11-07)
187. The AI Receptionist is month-to-month with no long-term contract, and cancellation needs 30 days’ notice. “AI Receptionist is a month-to-month service. ... If you ever cancel, we need 30 days' notice, and then you're done.” https://smith.ai/pricing/ai-receptionist (checked 2026-11-07)
188. Smith.ai integrates natively with Clio, MyCase, Lawmatics and Filevine. “We integrate natively with Clio, MyCase, Lawmatics, Filevine” https://smith.ai/receptionists (checked 2026-11-07)
189. Smith.ai adds new leads and post-call summary notes to the firm’s Clio Grow inbox after every call. “Smith.ai Virtual Receptionists and AI Receptionist can add new leads and post-call summary notes to your Clio Grow Inbox instantly after every phone call.” https://smith.ai/integrates-with/clio-grow (checked 2026-11-07)
190. Smith.ai sends call details automatically to the firm’s CRM or Zapier, naming HubSpot, Salesforce and Clio. The first CRM is free and each additional one costs $0.50 a call. “Call details are sent automatically to your CRM or Zapier. We support HubSpot, Salesforce, Clio, and many more ($0.50/call per additional CRM).” https://smith.ai/pricing/receptionists (checked 2026-11-09)
191. Smith.ai’s site and help docs don’t list an MCP server for connecting AI tools such as Claude or ChatGPT. Not publicly disclosed on the pages checked. https://docs.smith.ai/ (checked 2026-11-08)
192. Smith.ai’s pages do not describe attribution that traces a signed client or case back to the ad or marketing source that produced the call. Not publicly disclosed on the pages checked. https://smith.ai/ (checked 2026-11-07)
193. Smith.ai states the AI Receptionist can be launched in about 15 minutes through Quality Studio. “With Quality Studio, launch your AI Receptionist in ~15 minutes.” https://smith.ai/ai-receptionist (checked 2026-11-07)
194. A firm can keep its phone number by porting it to Smith.ai or forwarding calls. “Yes. Keep your current number — port it over or forward your calls to us, and we’ll take it from there.” https://smith.ai/receptionists (checked 2026-11-07)
195. Smith.ai prices Hybrid, its AI and live-agent mix, from about $2.50 a call, with the rate depending on how many calls go to live agents. “Smith.ai Hybrid starts at about $2.50 per call. Your price depends on how many of your calls go to live agents.” https://smith.ai/pricing/hybrid-ai-human-receptionists (checked 2026-11-08)
196. Hybrid’s per-call rates are given as approximate figures, about $4.80 for a call that goes to a live agent and about $1.80 for one the AI keeps. “New clients go to a live agent (about $4.80 per call); existing clients and all other calls stay with AI (about $1.80 per call).” https://smith.ai/pricing/hybrid-ai-human-receptionists (checked 2026-11-08)
197. Smith.ai’s homepage gives per-call ranges for its three ways of answering, Hybrid about $2 to $5 a call. “AI Receptionist runs about $1–2 per call, Virtual Receptionist about $6–10 per call, and Hybrid about $2–5 per call.” https://smith.ai/ (checked 2026-11-08)
198. Virtual Receptionist plans are $300 a month for 30 calls, $810 for 90 calls and $2,100 for 300 calls, with per-call overage. “30 calls $300 / month ... 90 calls $810 / month ... 300 calls $2,100 / month” https://smith.ai/pricing/receptionists (checked 2026-11-07)
199. Virtual Receptionist plans state no setup fees and no hidden fees. “No setup fees No overseas agents No hidden fees No charge for spam” https://smith.ai/pricing/receptionists (checked 2026-11-08)
200. The first CRM integration is free and each additional CRM costs $0.50 a call. “($0.50/call per additional CRM)” https://smith.ai/pricing/receptionists (checked 2026-11-08)
201. AI Receptionist plans state no setup fees and no contracts, and overages can be switched on or off. “No setup fees, no contracts to sign Overages toggle on or off” https://smith.ai/ai-receptionist (checked 2026-11-08)
202. The AI Receptionist pricing page states the per-call rate for calls over each plan’s quota. “Extra per real call rate $3.00 $2.50 $2.30” https://smith.ai/pricing/ai-receptionist (checked 2026-11-08)
203. Handing an AI Receptionist call to a live agent costs $3 extra. “Human escalation $3 extra” https://smith.ai/ (checked 2026-11-08)
204. Staffed website chat states no setup fees, no annual contracts and no hidden fees. “No setup fees No annual contracts No hidden fees” https://smith.ai/pricing/chat (checked 2026-11-08)
205. Virtual Receptionist plans are month-to-month, billed through the end of the current cycle on cancellation, with a 10% discount for a 12-month subscription. “Smith is a month-to-month service. This means there aren't any long term contracts. ... We offer a 10% discount for subscribing for 12 months.” https://smith.ai/pricing/receptionists (checked 2026-11-07)
206. Hybrid is month to month with no long-term contract, and cancelling takes 30 days’ notice. “Hybrid is a month-to-month service with no long-term contract. To cancel, give us 30 days’ notice.” https://smith.ai/pricing/hybrid-ai-human-receptionists (checked 2026-11-08)
207. Smith.ai’s terms offer receptionist plans and rates on a month-to-month subscription basis. “Smith.ai offers “Receptionist Service Plans” and rates on a month-to-month subscription basis” https://smith.ai/receptionists/terms (checked 2026-11-08)
208. The terms require cancellation at least 30 days before the end of the current cycle, or the next month is billed. “Cancellation must be made at least thirty (30) days prior to the end of the current subscription cycle.” https://smith.ai/receptionists/terms (checked 2026-11-08)
209. Long-term plans are an option, a prepaid 6-month, one-year or two-year commitment in exchange for a discount. “By signing up for the annual plan, you agree to a 6-month, one year, or two year commitment, prepaid and non-refundable.” https://smith.ai/receptionists/terms (checked 2026-11-08)
210. Chat has no cancellation fee; a firm finishes its prepaid month after 30 days’ notice. “Is there a cancellation fee? No way. With no annual contract, when you cancel, you just finish out your current month” https://smith.ai/pricing/chat (checked 2026-11-08)
211. Smith.ai’s pages describe pushing call data into the CRM the firm already uses and a Smith.ai call dashboard; they do not describe a CRM of Smith.ai’s own in which the firm works its leads. Not publicly disclosed on the pages checked. https://smith.ai/ (checked 2026-11-07)
212. Several Smith.ai blog posts state AI Receptionist plans start at $500 a month billed annually. “Smith.ai's virtual receptionist plans start around $300/month, with AI receptionist plans starting at $500/month billed annually.” https://smith.ai/blog/5-reasons-to-invest-in-an-answering-service-for-your-law-firm (checked 2026-11-09)
213. A Smith.ai blog post states virtual receptionist pricing starts at $285 a month, against $300 on the pricing page. “Smith.ai's virtual receptionist pricing starts at $285/month for the live agent plan” https://smith.ai/blog/lex-reception-alternative-law-firms (checked 2026-11-09)
214. A real Ruby receptionist answers; Ruby says it is not an automated virtual receptionist. “Ruby is not an automated virtual receptionist. When someone calls your business, a real Ruby receptionist answers.” https://www.ruby.com/faqs/ (checked 2026-11-08)
215. Coverage is around the clock, including evenings, weekends and holidays. “Ruby offers around-the-clock coverage, so your law firm remains available whenever potential clients reach out, including evenings, weekends, and holidays.” https://www.ruby.com/industries/legal/ (checked 2026-11-08)
216. Ruby says it is live 24/7 and 100% based in the US. “We're live 24/7 and 100% based in the US.” https://www.ruby.com/answering-service/ (checked 2026-11-08)
217. Ruby covers full-time, part-time, overflow and after-hours call handling. “Full-time, part-time, overflow, after-hours—Ruby's answering service and virtual receptionists are there for your callers whenever they need you.” https://www.ruby.com/answering-service/ (checked 2026-11-08)
218. Optional 24/7 Spanish bilingual service is included with every receptionist account at no extra cost. “Optional 24/7 Spanish bilingual service is included with every receptionist service account at no additional cost.” https://www.ruby.com/faqs/ (checked 2026-11-08)
219. Another FAQ answer limits bilingual service and outbound call assists to Monday to Friday, 5am to 6pm Pacific. “bilingual service and outbound call assists are only available Monday to Friday, 5am to 6pm Pacific / 8am to 9pm Eastern” https://www.ruby.com/faqs/ (checked 2026-11-09)
220. The bilingual page says bilingual receptionists answer incoming calls 24/7 and place outbound calls Monday to Friday, 6am to 5pm PT, at no additional cost. “Ruby's bilingual virtual receptionists are available 24/7 to answer incoming calls, and they're also available to provide outbound calls for you Monday–Friday from 6am-5pm PT.” https://www.ruby.com/bilingual-answering-service/ (checked 2026-11-09)
221. Managed live chat is answered by people 24/7/365, and chat specialists can call a motivated visitor and connect them to the office Monday to Friday, 4am to 7pm Pacific. “Ruby's 24/7/365 live chat service is designed to help capture your website traffic and turn visitors into customers.” https://www.ruby.com/faqs/ (checked 2026-11-08)
222. Ruby uses live human receptionists; AI supports the call behind the scenes with transcripts and AI-assisted call flows. “Ruby uses live, human receptionists. An AI virtual receptionist that independently picks up and conducts the call isn't how Ruby works.” https://www.ruby.com/ (checked 2026-11-08)
223. Ruby's legal receptionists cover phone and online communication as an extension of the firm. “Our legal virtual receptionists act as an extension of your firm, covering both phone and online communication with exceptional support.” https://www.ruby.com/industries/legal/ (checked 2026-11-08)
224. Receptionists screen calls: if the firm might be available, the caller is placed on hold while Ruby asks whether to transfer. “If you might be available, the Receptionist will place the caller on hold and contact you to ask if you'd like to take the call.” https://www.ruby.com/faqs/ (checked 2026-11-08)
225. Intake can collect full name, contact details, reason for calling, description of the matter and the parties involved in the legal case. “Parties involved in the client's legal case” https://www.ruby.com/client-intake/ (checked 2026-11-08)
226. Ruby can ask customized qualifying questions about needs, timeline, budget, location and case type. “Ruby can ask customized questions to help identify the caller's needs, timeline, budget, location, case type, or other criteria you choose.” https://www.ruby.com/client-intake/ (checked 2026-11-08)
227. Receptionists follow customized call-handling instructions rather than word-for-word scripts. “Ruby doesn't rely on stiff, word-for-word scripts. Instead, receptionists follow customized call-handling instructions built around your business.” https://www.ruby.com/client-intake/ (checked 2026-11-08)
228. When a qualified lead is ready, Ruby can book a meeting directly in the firm's approved calendar. “When a qualified lead is ready to talk, Ruby can schedule an appointment directly in your approved calendar.” https://www.ruby.com/client-intake/ (checked 2026-11-08)
229. Receptionists can place outbound calls to gather or relay information or confirm appointments on weekdays in daytime hours. “place calls to gather or relay information or confirm appointments on your behalf Monday to Friday, 5am to 6pm Pacific” https://www.ruby.com/faqs/ (checked 2026-11-08)
230. A web form, email or social inquiry can trigger, through Zapier, a request for Ruby to call the lead during business hours. “A new submission from a web form, email inquiry, or social media message can trigger an automated request for Ruby to place an outbound call during business hours.” https://www.ruby.com/client-intake/ (checked 2026-11-08)
231. When instructed, Ruby can assist with secure payment collection by entering card details into the firm's payment system. “When instructed, Ruby can assist with secure payment collection or schedule follow-ups, helping streamline next steps.” https://www.ruby.com/industries/legal/ (checked 2026-11-08)
232. Ruby's pages do not describe automated text or email follow-up sequences to leads after a call; follow-up is an outbound call assist the firm requests, or a Zapier-triggered call. Not publicly disclosed on the pages checked. https://www.ruby.com/client-intake/; https://www.ruby.com/the-ruby-app/; https://www.ruby.com/faqs/; https://www.ruby.com/industries/legal/ (checked 2026-11-08)
233. Ruby's pages do not offer an AI voice agent that answers calls on its own or a price for one; the AI page contrasts Ruby's human receptionists with "AI receptionist" software. Not publicly disclosed on the pages checked. https://www.ruby.com/ai/; https://www.ruby.com/faqs/; https://www.ruby.com/plans-and-pricing/; https://www.ruby.com/ (checked 2026-11-08)
234. Ruby connects directly with CRMs, calendars, legal platforms and communication tools including Clio, Grasshopper and Calendly, and with thousands more through Zapier. “Ruby connects directly with CRMs, calendars, legal platforms, and communication tools, including Clio, Grasshopper, and Calendly.” https://www.ruby.com/the-ruby-app/ (checked 2026-11-08)
235. The Lawmatics integration automates lead capture, analytics and follow-up when Ruby answers a call or chat. “Automate lead capture, analytics, and follow-up when Ruby answers your phone or chats with a website visitor.” https://www.ruby.com/solutions/integrations/ (checked 2026-11-08)
236. The Clio integration covers communication tracking, billing and case management. “Stay on top of client communication with Ruby for easy tracking, billing, and case management.” https://www.ruby.com/solutions/integrations/ (checked 2026-11-08)
237. The Rocket Matter integration tracks call dates and lengths and syncs communication with Quick Intake Forms. “Track call dates and lengths, gather key client details, streamline follow-up processes, and sync communication with Quick Intake Forms.” https://www.ruby.com/solutions/integrations/ (checked 2026-11-08)
238. The 8am MyCase integration lets receptionists use the firm's custom webforms and shows lead tracking analytics. “Manage client information collected by Ruby, have receptionists use your custom webforms, and view lead tracking analytics.” https://www.ruby.com/solutions/integrations/ (checked 2026-11-08)
239. Zapier-powered integrations extend Ruby to thousands of apps. “Ruby's Zapier-powered integrations empower you to create virtually any kind of automation you can imagine on thousands of apps.” https://www.ruby.com/solutions/integrations/ (checked 2026-11-08)
240. Ruby’s site doesn’t list an MCP server for connecting AI tools such as Claude or ChatGPT. Not publicly disclosed on the pages checked. https://www.ruby.com/ (checked 2026-11-08)
241. The app lets the firm filter communications by type or tag, listen to voicemails, read chat transcripts and flag activity. “Filter communications by type or tag, listen to voicemails, read chat transcripts, and archive or flag activity for later.” https://www.ruby.com/the-ruby-app/ (checked 2026-11-08)
242. Usage insights include activity by day of the week and alerts as the firm nears its plan minutes. “You can also review usage insights, including activity by day of the week, and receive alerts as you approach the receptionist minutes included in your plan.” https://www.ruby.com/the-ruby-app/ (checked 2026-11-08)
243. Every plan includes a shared dashboard of call and chat activity. “Shared dashboard to view call and chat activity” https://www.ruby.com/plans-and-pricing/ (checked 2026-11-08)
244. Every call and voicemail Ruby handles gets an AI-generated transcript. “Follow along with verbatim AI-generated transcripts of every call Ruby handles for your business, as well as transcripts of your voicemail messages.” https://www.ruby.com/ai/ (checked 2026-11-08)
245. Ruby provides AI sentiment analysis of callers. “Drive better customer satisfaction outcomes with AI-quantified insights around your callers' sentiments.” https://www.ruby.com/ai/ (checked 2026-11-08)
246. Ruby's pages do not state a report cadence or describe revenue or source attribution reporting; the intake example asks how the caller heard about the firm. Not publicly disclosed on the pages checked. https://www.ruby.com/the-ruby-app/; https://www.ruby.com/plans-and-pricing/; https://www.ruby.com/client-intake/; https://www.ruby.com/faqs/ (checked 2026-11-08)
247. Onboarding Specialists set the firm's call-handling instructions for when it is available and when it is not. “When you sign up, our expert Onboarding Specialists will talk through how you want your calls handled when you're available and when you're not” https://www.ruby.com/faqs/ (checked 2026-11-08)
248. Forwarding is usually a dial code from the office phone; Ruby walks the firm through it. “For most businesses, it's as simple as dialing a code from your office phone!” https://www.ruby.com/faqs/ (checked 2026-11-08)
249. New customers have a 90-day calibration window in which plan changes apply at any time. “New Customers will have a 90-day calibration window in which Ruby will process subscription upgrades and downgrades at any time” https://www.ruby.com/terms/ (checked 2026-11-08)
250. Ruby's pages do not state how long setup takes or when answering begins after sign-up. Not publicly disclosed on the pages checked. https://www.ruby.com/faqs/; https://www.ruby.com/plans-and-pricing/; https://www.ruby.com/; https://www.ruby.com/client-intake/ (checked 2026-11-08)
251. Receptionist plans are 50 minutes for $250, 100 for $395, 200 for $720 and 500 for $1,725 a month. “50 minutes per month Great for startups $250 /month” https://www.ruby.com/plans-and-pricing/ (checked 2026-11-08)
252. Live chat plans are 10 chats for $143, 30 for $335 and 50 for $520 a month. “Great for solo practices and one-person businesses $335 /month” https://www.ruby.com/plans-and-pricing/ (checked 2026-11-08)
253. Adding chat to a receptionist plan saves 20%: 10 chats for $115, 30 for $268, 50 for $416. “Up to 50 chats for $416” https://www.ruby.com/plans-and-pricing/ (checked 2026-11-08)
254. Above the four priced receptionist plans, Ruby offers larger plans by conversation. “We have larger offerings” https://www.ruby.com/plans-and-pricing/ (checked 2026-11-08)
255. Minutes beyond the plan bill at the plan's overage rate, with app alerts at 85% and 100% of the allowance. “Additional minutes are billed according to the overage rate associated with your plan.” https://www.ruby.com/faqs/ (checked 2026-11-08)
256. Ruby does not publish the per-minute overage rate or the per-chat overage rate for any plan. Not publicly disclosed on the pages checked. https://www.ruby.com/plans-and-pricing/; https://www.ruby.com/faqs/; https://www.ruby.com/terms/ (checked 2026-11-08)
257. The only difference between plans is the number of receptionist minutes; features are the same at every tier. “The only difference between our plans? The number of receptionist minutes—meaning you always have access to the same comprehensive set of features at no extra cost.” https://www.ruby.com/plans-and-pricing/ (checked 2026-11-08)
258. Ruby states no fees for activation, onboarding, setup, customization or holiday and after-hours coverage. “There are no additional or hidden fees for activation, onboarding, setup, customization, or coverage during certain periods.” https://www.ruby.com/plans-and-pricing/ (checked 2026-11-08)
259. Credit card payments carry a 3.0% surcharge where the law permits. “To the extent permitted by applicable law, payments made by credit card will incur a 3.0% surcharge.” https://www.ruby.com/terms/ (checked 2026-11-08)
260. The customer contract is 30 days and renews automatically every 30 days unless cancelled. “Your Customer Contract starts the day you sign up and automatically renews every 30 days unless cancelled or changed as provided in these Terms.” https://www.ruby.com/terms/ (checked 2026-11-08)
261. The firm may cancel its 30-day Customer Contract at any time by contacting Ruby before the next invoice date. “You may cancel your Customer Contract at any time by contacting Ruby at” https://www.ruby.com/terms/ (checked 2026-11-08)
262. Cancellation takes effect at the end of the current monthly billing period, except during a money-back introductory period. “Otherwise, your cancellation is effective at the end of the then-current monthly billing period.” https://www.ruby.com/faqs/ (checked 2026-11-08)
263. Ruby's pages state no early-termination fee, cancellation fee or minimum term beyond the 30-day contract. Not publicly disclosed on the pages checked. https://www.ruby.com/plans-and-pricing/; https://www.ruby.com/faqs/; https://www.ruby.com/terms/; https://www.ruby.com/ (checked 2026-11-08)
264. After termination, data is deleted from Ruby's servers and Ruby will not restore or send out data for terminated accounts. “All data is deleted from our servers after your account is terminated and from backups during scheduled backup rotation.” https://www.ruby.com/terms/ (checked 2026-11-08)
265. First-time customers get a money-back guarantee if they cancel within 21 days or before 500 receptionist minutes or 50 billable chats. “notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats” https://www.ruby.com/faqs/ (checked 2026-11-08)
266. LEX does not use AI to answer phones; every call is answered by a live receptionist. “Despite the term virtual receptionist, we do not use AI in answering phones. Every one of your calls is answered by a live receptionist at LEX Reception.” https://www.lexreception.com/faqs (checked 2026-11-08)
267. Real people answer 24/7, with weekend and holiday coverage at no extra cost. “Weekend and holiday coverage Same level of service, no extra cost. Real people, 365 days a year.” https://www.lexreception.com/plans (checked 2026-11-08)
268. Bilingual teams handle legal intake in Spanish and English, 24/7. “Yes, we have fully bilingual teams here at LEX Reception who can confidently handle legal intake in Spanish and English.” https://www.lexreception.com/faqs (checked 2026-11-08)
269. LEX serves clients anywhere in the US and Canada. “We are currently able to support clients anywhere in the US and Canada” https://www.lexreception.com/faqs (checked 2026-11-08)
270. LEX can take all calls or act as overflow so callers never reach voicemail. “LEX can cover your overflow to make sure callers never have to leave a voicemail.” https://www.lexreception.com/services (checked 2026-11-08)
271. Website live chat is handled by real receptionists, as full coverage or overflow, including weekends and after hours. “Your web visitors will chat with real people, not bots.” https://www.lexreception.com/tools/live-chatsupport (checked 2026-11-08)
272. Receptionists screen each caller and run intake on the firm's qualifying questions and protocols. “We screen each caller with care, and intake based on your qualifying questions and protocols.” https://www.lexreception.com/services/legal-intake (checked 2026-11-08)
273. Screening criteria can include incident date, type of injury or jurisdiction. “We check each caller's situation against your criteria, such as incident date, type of injury or jurisdiction.” https://www.lexreception.com/services/legal-intake (checked 2026-11-08)
274. Screening can cover case type fit, geographic scope, statute of limitations and conflict check details. “We screen against your intake criteria such as case type fit, geographic scope, statute of limitations and conflict check details.” https://www.lexreception.com/services/attorney-answering-service (checked 2026-11-08)
275. Intake summaries arrive by email, text or the app, and new leads appear in connected practice software within seconds. “Intake summaries arrive by email, text, or in the LEX app. Connect your practice management software and new leads appear within seconds of each call.” https://www.lexreception.com/services/legal-intake (checked 2026-11-08)
276. Important calls are transferred live on the firm's criteria. “Let us know your criteria, and we will transfer important calls to you right away.” https://www.lexreception.com/services/legal-intake (checked 2026-11-08)
277. Receptionists follow the firm's custom scripts to the letter, and the firm can listen to call recordings. “Our live virtual receptionists follow your custom scripts to the letter - you can even listen to recordings of their calls for quality assurance.” https://www.lexreception.com/faqs (checked 2026-11-08)
278. Separate call flows can be built for new callers, current clients, judges and fellow attorneys. “You can create call flows for new callers, current clients, judges, fellow attorneys - any call types you receive regularly.” https://www.lexreception.com/faqs (checked 2026-11-08)
279. Receptionists ask screening questions before offering a meeting; out-of-area callers are guided elsewhere. “Receptionists ask your screening questions before offering a consultation. Callers outside your practice area or jurisdiction are guided with care.” https://www.lexreception.com/services/legal-appointment-setting (checked 2026-11-08)
280. Receptionists can collect payments by phone through Setmore and LawPay when booking. “Receptionists can collect payments by phone through Setmore and LawPay.” https://www.lexreception.com/services/legal-appointment-setting (checked 2026-11-08)
281. Outbound follow-up calls on web inquiries are made within minutes. “LEX agents can follow up on inquiry forms in minutes, turning leads into clients and streamlining your legal intake.” https://www.lexreception.com/services/legal-outbound-call (checked 2026-11-08)
282. LEX's pages do not describe automated text or email follow-up sequences to leads; follow-up is a receptionist's outbound call and Setmore reminders. Not publicly disclosed on the pages checked. https://www.lexreception.com/services/legal-outbound-call; https://www.lexreception.com/services/legal-appointment-setting; https://www.lexreception.com/tools; https://www.lexreception.com/services/legal-intake (checked 2026-11-08)
283. LEX positions itself against AI answering: no bots or AI. “No bots or AI. Just respect for the trust law firms place in our service, and appreciation for what lawyers achieve every day.” https://www.lexreception.com/ (checked 2026-11-08)
284. LEX's pages do not offer an AI voice agent or a price for one; the site states that people, not AI, answer every call. Not publicly disclosed on the pages checked. https://www.lexreception.com/; https://www.lexreception.com/faqs; https://www.lexreception.com/plans; https://www.lexreception.com/services/legal-intake (checked 2026-11-08)
285. LEX integrates with Clio, MyCase, LawPay, PracticePanther, Filevine, Lawmatics, Smokeball, CosmoLex and CASEpeer. “LEX Reception integrates with leading legal CRMs and case management software, including Clio, MyCase, LawPay, PracticePanther, Filevine, Lawmatics, Smokeball, CosmoLex and CASEpeer.” https://www.lexreception.com/plans (checked 2026-11-08)
286. The directory also lists CloudLex, Law Ruler, Rocket Matter, Lawcus, Canopy, Neos, Docketwise, Salesforce, Zoho, HubSpot, Slack, Zendesk and Mailchimp. “Sync intake to settlement, all in one place with CloudLex.” https://www.lexreception.com/integrations (checked 2026-11-08)
287. The Clio integration is a direct, Clio-certified app that adds every captured detail to Clio automatically. “Every detail your LEX receptionist captures is added to Clio automatically.” https://www.lexreception.com/integrations/clio (checked 2026-11-08)
288. LEX Reception’s site doesn’t list an MCP server for connecting AI tools such as Claude or ChatGPT. Not publicly disclosed on the pages checked. https://www.lexreception.com/ (checked 2026-11-08)
289. Every plan includes a performance metrics dashboard. “Performance metrics Track your success from a simple dashboard.” https://www.lexreception.com/plans (checked 2026-11-08)
290. The reporting dashboard shows call activity, intake quality and response times across the firm. “From your reporting dashboard, you can get insight into call activity, intake quality, and response times across your entire firm.” https://www.lexreception.com/practice-area/answering-service-for-large-law-firm (checked 2026-11-08)
291. Email alerts go out at 80% and 100% of plan minutes, and usage is visible in the dashboard at any time. “We will always send you an email alert when you reach 80% of your usage, and another at 100% of your usage, so you stay in control of your account.” https://www.lexreception.com/faqs (checked 2026-11-08)
292. LEX's pages do not state a report cadence or describe revenue or marketing-source attribution reporting. Not publicly disclosed on the pages checked. https://www.lexreception.com/plans; https://www.lexreception.com/tools; https://www.lexreception.com/practice-area/answering-service-for-large-law-firm; https://www.lexreception.com/faqs (checked 2026-11-08)
293. For straightforward setups LEX can be live in under 24 hours. “For straightforward setups, LEX can be live in under 24 hours.” https://www.lexreception.com/practice-area/answering-service-for-large-law-firm (checked 2026-11-08)
294. Simple setups go live the same day or the next day, multi-script setups with integrations may take a few days, and a dedicated Client Success Manager guides the firm through setup. “Simple setups can go live the same day or next day” https://www.lexreception.com/services/after-hours-answering-service-lawyers (checked 2026-11-08)
295. A setup call connects the firm's phone, demonstrates the desktop app and connects the CRM. “arrange a setup call with you, where we will connect your phone to our line and demonstrate the LEX desktop app in action” https://www.lexreception.com/faqs (checked 2026-11-08)
296. Receptionists complete two weeks of training, the second shadowed by an experienced receptionist, before taking legal calls. “Every one of our live virtual receptionists starts with two weeks of training before they take our dedicated legal calls.” https://www.lexreception.com/faqs (checked 2026-11-08)
297. The public plans page lists nine plans by minutes, from 150 to 2,500 a month, billed in one-minute increments, without dollar prices for an unregistered visitor. “All interactions are rounded up to the nearest minute and billed in 1-minute increments.” https://www.lexreception.com/plans (checked 2026-11-08)
298. The plans page FAQ says each plan shows its monthly price, setup fee and per-minute overage, but the public page shows none. “Each plan shows its monthly price, any setup fee and its per-minute rate for additional minutes.” https://www.lexreception.com/plans (checked 2026-11-09)
299. The plans page sends an unregistered visitor to a sign-up form that collects contact details for follow-up. “By submitting this form you agree to our privacy policy . We may email, text or call you to follow up.” https://www.lexreception.com/register (checked 2026-11-08)
300. robots.txt disallows both /plans and /plans-direct, the only pages that list LEX plans. “Disallow: /plans-direct” https://www.lexreception.com/robots.txt (checked 2026-11-08)
301. On /plans-direct, Entry is 150 minutes for $425 a month with a $75 setup fee and $2.75 per additional minute. “$75 setup fee” https://www.lexreception.com/plans-direct (checked 2026-11-09)
302. The /plans-direct price list tops out at 2,000 minutes and asks firms wanting another size to call. “Looking for a different plan size? Call us at 1-800-800-9995” https://www.lexreception.com/plans-direct (checked 2026-11-08)
303. Call transcription with summaries is an add-on at $30 a month; call recording is included. “Only $30 per month.” https://www.lexreception.com/plans (checked 2026-11-08)
304. The plans page says there are no hidden fees and lists add-ons separately. “Optional add-ons, such as call transcription and international transfers, are billed separately and listed under "Additional fees apply".” https://www.lexreception.com/plans (checked 2026-11-08)
305. LEX publishes no rate for international transfers, an add-on billed separately. Not publicly disclosed on the pages checked. https://www.lexreception.com/plans; https://www.lexreception.com/plans-direct; https://www.lexreception.com/faqs; https://www.lexreception.com/termsofservice (checked 2026-11-08)
306. The Terms of Service run month to month until either party ends them. “This Agreement will continue on a month-to-month basis until you or AW terminates it in accordance with this paragraph.” https://www.lexreception.com/termsofservice (checked 2026-11-08)
307. The Terms of Service run month to month and either party may end the agreement at any time on written notice. “Either you or AW may terminate this Agreement at any time, for any or no reason, upon written notice to the other party.” https://www.lexreception.com/termsofservice (checked 2026-11-08)
308. Plans are billed monthly and can be changed at any time at no charge. “Plans are billed monthly, and you can change your plan at any time at no charge as your call volume changes.” https://www.lexreception.com/plans (checked 2026-11-08)
309. LEX's pages state no early-termination fee, cancellation fee or minimum term. Not publicly disclosed on the pages checked. https://www.lexreception.com/plans; https://www.lexreception.com/plans-direct; https://www.lexreception.com/faqs; https://www.lexreception.com/termsofservice; https://www.lexreception.com/; https://www.lexreception.com/sitemap.xml (checked 2026-11-08)
310. LEX's pages do not state how long recordings, transcripts or messages are kept, or how the firm exports them on exit. Not publicly disclosed on the pages checked. https://www.lexreception.com/termsofservice; https://www.lexreception.com/tools/call-recording-transcripts; https://www.lexreception.com/tools/mobile-app; https://www.lexreception.com/faqs (checked 2026-11-08)
311. On /plans-direct, Best value is 300 minutes for $450 and Growth 500 minutes for $775 a month, no setup fee, $2.25 per additional minute. “$2.25 per additional min.” https://www.lexreception.com/plans-direct (checked 2026-11-09)
312. Calls are answered by trained legal virtual receptionists, not generalist agents. “Your calls are answered by trained legal virtual receptionists, not generalist agents.” https://www.answeringlegal.com/help-center/getting-started/who-will-be-answering-my-calls (checked 2026-11-08)
313. Every call is answered by a U.S.-based legal receptionist, day or night, weekends and holidays. “Every call to your firm is answered by a U.S.-based legal receptionist, day or night, weekends and holidays.” https://www.answeringlegal.com/help-center/the-free-trial/what-s-included-in-the-trial (checked 2026-11-08)
314. Answering Legal says its bilingual receptionist staff is 100% U.S.-based with no offshoring. “100% U.S.-based bilingual receptionist staff. No offshoring!” https://www.answeringlegal.com (checked 2026-11-08)
315. Bilingual English and Spanish receptionists are offered, trained for law firms. “Yes—Answering Legal offers bilingual (English and Spanish) virtual receptionists trained specifically to support law firms.” https://www.answeringlegal.com/help-center/customer-success/do-you-offer-bilingual-virtual-receptionists (checked 2026-11-08)
316. Spanish-speaking callers are routed to a bilingual receptionist who performs the same intake in Spanish. “The call is seamlessly routed to a fluent Spanish-English bilingual receptionist.” https://www.answeringlegal.com/help-center/customer-success/do-you-offer-bilingual-virtual-receptionists (checked 2026-11-08)
317. Overflow handling rings the office first, then forwards unanswered calls after a set number of rings, typically 3 to 5. “You set your phone system or carrier to roll over unanswered calls to Answering Legal after a specific number of rings (typically 3–5).” https://www.answeringlegal.com/help-center/customer-success/what-is-overflow-call-handling-at-answering-legal (checked 2026-11-08)
318. Forwarding options include rollover, time-of-day schedules, total screen and transfer, and manual forwarding. “Set a schedule that determines when calls are forwarded to us.” https://www.answeringlegal.com/how-it-works (checked 2026-11-08)
319. Receptionists greet with a custom greeting, then determine whether the caller is a new client. “Typically, our receptionists greet every caller with a custom greeting, then determine whether or not the caller represents a new client.” https://www.answeringlegal.com/how-it-works/how-we-answer-your-phones (checked 2026-11-08)
320. Many firms opt for a transfer attempt first, then a legal intake if the firm cannot take the call. “Many of our law firms then opt for a transfer attempt, and, if they can't take the call, a legal intake.” https://www.answeringlegal.com/how-it-works/how-we-answer-your-phones (checked 2026-11-08)
321. Intake can collect case details such as type of matter, opposing party, court dates, location and injuries, plus referral source and urgency. “Case details: type of matter, opposing party, court dates, location, injuries, etc.” https://www.answeringlegal.com/help-center/customer-success/what-are-answering-legal-s-legal-intake-capabilities (checked 2026-11-08)
322. Call protocols can differ by case type, for example an intake for one practice area and a transfer attempt for another. “Our customers usually opt for new and existing client profiles, but you can specify different protocols based on case type as well.” https://www.answeringlegal.com/how-it-works/how-we-answer-your-phones (checked 2026-11-08)
323. Urgent callers fitting a pre-set profile can be transferred to the attorney's personal number, pending availability. “our receptionists can attempt to transfer them directly to the attorney's personal number, pending availability.” https://www.answeringlegal.com/how-it-works/how-we-answer-your-phones (checked 2026-11-08)
324. Intake questions can be as many and as detailed as the firm wants. “We can ask as many questions and follow up questions as you'd like.” https://www.answeringlegal.com/how-it-works/patching-messages-intake (checked 2026-11-08)
325. Receptionists book meetings into the firm's calendar (Google, Outlook, Clio and others) using real-time availability. “You provide us access to your preferred calendar (Google, Outlook, Clio, etc.).” https://www.answeringlegal.com/help-center/customer-success/does-answering-legal-schedule-appointments (checked 2026-11-08)
326. Messages are sent immediately after every call to the app, email or text. “We'll send your messages immediately after every call to your Answering Legal app, so you can secure their business as soon as you can.” https://www.answeringlegal.com/our-services/message-taking (checked 2026-11-08)
327. Answering Legal offers an AI-powered legal intake chatbot for the firm's website. “Our legal intake chatbot uses the latest in AI technology to provide instant, empathetic, and conversational answers to your web visitors' urgent questions.” https://www.answeringlegal.com/ai-chatbot (checked 2026-11-08)
328. The chatbot runs the firm's intake process and offers to book a meeting at the end of the conversation. “Our AI chatbot will take leads through your intake process, respond empathetically to their legal issues” https://www.answeringlegal.com/ai-chatbot (checked 2026-11-08)
329. Answering Legal's pages do not describe automated text or email follow-up sequences to leads after the call; the firm follows up from the app. Not publicly disclosed on the pages checked. https://www.answeringlegal.com/our-services/message-taking; https://www.answeringlegal.com/help-center/mobile-app/mobile-app-overview; https://www.answeringlegal.com/how-it-works/patching-messages-intake; https://www.answeringlegal.com/outbound-calling-sign-up (checked 2026-11-08)
330. Answering Legal says every call is answered live, around the clock, by U.S.-based receptionists trained for law firms. “Every call is answered live, 24 hours a day, 365 days a year, by U.S.-based receptionists trained specifically for law firms” https://www.answeringlegal.com/llms.txt (checked 2026-11-09)
331. Answering Legal says its AI is a website chatbot, while its receptionists answer every call live. “Our chatbot captures and qualifies website leads 24/7, while our legal-trained receptionists answer every call live, build trust, and turn first conversations into signed clients.” https://www.answeringlegal.com/blog/ai-phone-solutions-chatbots-and-the-new-era-of-legal-intake (checked 2026-11-09)
332. Answering Legal’s post on AI phone tools says no AI voice can replicate a human connection on an intake call, and it recommends people on the phone. “No AI voice can truly replicate that.” https://www.answeringlegal.com/blog/ai-phone-solutions-chatbots-and-the-new-era-of-legal-intake (checked 2026-11-09)
333. Answering Legal's product pages do not offer an AI voice agent that answers calls or a price for one; people answer the phone and AI is the website chatbot. Not publicly disclosed on the pages checked. https://www.answeringlegal.com; https://www.answeringlegal.com/ai-chatbot; https://www.answeringlegal.com/answering-service-pricing-plans; https://www.answeringlegal.com/help-center/getting-started/who-will-be-answering-my-calls (checked 2026-11-08)
334. Direct integrations push intake data into Clio Grow, PracticePanther, Lawmatics, Smokeball, MyCase and Lead Docket. “Answering Legal integrates with many popular legal CRMs and case management platforms, allowing you to automate lead capture and streamline your intake process.” https://www.answeringlegal.com/help-center/customer-success/what-integrations-does-answering-legal-offer (checked 2026-11-08)
335. With Clio Grow, each new lead's intake populates the Leads section; existing-client messages are kept out. “Keep in mind that only new lead messages will be sent to Clio Grow, keeping your intake management free from the clutter of existing client messages.” https://www.answeringlegal.com/integrations/clio-grow (checked 2026-11-08)
336. Answering Legal integrates directly with legal CRMs and case management software, naming Clio Grow, Lead Docket, MyCase, Lawmatics, Smart Advocate, Litify, Salesforce, PracticePanther and Smokeball, plus Zapier. “Integrates directly with legal CRMs and case management software (Clio Grow, Lead Docket, MyCase, Lawmatics, Smart Advocate, Litify, Salesforce, PracticePanther, Smokeball, Zapier)” https://www.answeringlegal.com/llms.txt (checked 2026-11-09)
337. Zapier connects Answering Legal to over 7,000 apps. “Zapier's integrations connect over 7000 apps and software to enable you to automate your firm however works best for you.” https://www.answeringlegal.com/integrations (checked 2026-11-08)
338. Answering Legal’s site doesn’t list an MCP server for connecting AI tools such as Claude or ChatGPT. Not publicly disclosed on the pages checked. https://www.answeringlegal.com/ (checked 2026-11-08)
339. During the trial the firm sees call counts, new leads, time spent and information gathered. “You'll see how many calls came in, how many were new leads, how much time was spent, and what information was gathered.” https://www.answeringlegal.com/help-center/the-free-trial/free-trail-overview (checked 2026-11-08)
340. At the end of the trial Answering Legal provides a usage report with calls answered, minutes used and call types. “We'll provide a detailed report summarizing your trial performance” https://www.answeringlegal.com/help-center/the-free-trial/what-happens-after-the-trial-ends (checked 2026-11-08)
341. Lead-tracking dashboards live in the firm's CRM, for example Smokeball, fed by Answering Legal's leads. “With all of your leads populating in Smokeball, your real-time lead-tracking dashboards will be an accurate reflection of your firm's lead generation.” https://www.answeringlegal.com/integrations/smokeball (checked 2026-11-08)
342. Answering Legal's pages do not describe a reporting dashboard of its own or a report cadence after the trial. Not publicly disclosed on the pages checked. https://www.answeringlegal.com/help-center/mobile-app/mobile-app-overview; https://www.answeringlegal.com/help-center/billing/billing-overview; https://www.answeringlegal.com; https://www.answeringlegal.com/integrations (checked 2026-11-08)
343. Most firms can go live the same day they sign up. “Most firms can go live on the same day they sign up.” https://www.answeringlegal.com/help-center/getting-started/how-quickly-can-i-go-live (checked 2026-11-08)
344. Complex intake scripts or integrations may take one to two days. “More complex intake scripts or integrations may take 1–2 days to finalize.” https://www.answeringlegal.com/help-center/getting-started/how-quickly-can-i-go-live (checked 2026-11-08)
345. The Terms say activation timing varies and no specific timeline is guaranteed. “We will make reasonable efforts to activate Services as quickly as possible, but we do not guarantee any specific activation timeline.” https://www.answeringlegal.com/terms-of-service (checked 2026-11-08)
346. Setup information is gathered on one 15-minute phone call and the firm only has to forward its calls. “We'll gather all the information we need on one 15-minute phone call.” https://www.answeringlegal.com/our-services/customizable (checked 2026-11-08)
347. Plan prices are shown only after a lead form is submitted. “Tell us about yourself. We'll show you all of our pricing information on the next page.” https://www.answeringlegal.com/answering-service-pricing-plans (checked 2026-11-08)
348. Answering Legal does not publish plan prices, minute allotments or overage rates on its pages; the only prices shown are Legal Video Calls bundles. Not publicly disclosed on the pages checked. https://www.answeringlegal.com/answering-service-pricing-plans; https://www.answeringlegal.com/answering-service-cost; https://www.answeringlegal.com/flat-rate-answering-service; https://www.answeringlegal.com/help-center/billing/billing-overview (checked 2026-11-08)
349. The Help Center says a firm receives a detailed quote after a demo or trial, with pricing set by the number of minutes. “You’ll receive a detailed quote after a demo or trial.” https://www.answeringlegal.com/help-center/billing/billing-overview (checked 2026-11-08)
350. Answering Legal’s comparison pages give its starting price as $360 for 100 minutes. Full plan prices still appear only after a lead form. “Feature Call Ruby Answering Legal ... Starting Price $395 for 100 minutes $360 for 100 minutes” https://www.answeringlegal.com/ruby (checked 2026-11-09)
351. Overage bills at a per-minute rate stated in the firm's agreement, with notifications when usage trends high. “You'll be charged a per-minute overage rate, detailed in your agreement” https://www.answeringlegal.com/help-center/billing/what-if-i-go-over-my-minutes (checked 2026-11-08)
352. The Terms add a $21.50 carrier recovery fund charge to the card on file. “Answering Legal will charge Customer's credit card for a carrier recovery fund of $21.50.” https://www.answeringlegal.com/terms-of-service (checked 2026-11-09)
353. The Terms reserve a $399 to $599 charge for extensive setup, a $350 setup fee for trials started December 5 to January 7, and $175 for trials over major holidays. “Answering Legal reserves the right to charge between $399 – $599 for extensive setup and/or account configuration above and beyond the normal needs of a customer.” https://www.answeringlegal.com/terms-of-service (checked 2026-11-09)
354. The pricing page states no long-term contracts, no setup fees and no commitments, and that premium features cost no extra. “No long-term contracts, no setup fees, no commitments. Completely free to try.” https://www.answeringlegal.com/answering-service-pricing-plans (checked 2026-11-09)
355. Service is month-to-month with no long-term contract. “There are no long-term contracts—our service is month-to-month.” https://www.answeringlegal.com/help-center/billing/billing-overview (checked 2026-11-08)
356. The Terms of Service run month to month from activation, and the firm may terminate at any time by written notice. “This Agreement commences on the date of service activation and continues on a month-to-month basis unless terminated by either party in accordance with these terms.” https://www.answeringlegal.com/terms-of-service (checked 2026-11-08)
357. Termination is by written notice; cancellation starts within two business days and the plan stays active until the next billing cycle. “Upon receiving your termination request, we will initiate the cancellation process within two (2) business days.” https://www.answeringlegal.com/terms-of-service (checked 2026-11-08)
358. Answering Legal's pages state no early-termination fee, cancellation fee or minimum term. Not publicly disclosed on the pages checked. https://www.answeringlegal.com/answering-service-pricing-plans; https://www.answeringlegal.com/terms-of-service; https://www.answeringlegal.com/help-center/billing/billing-overview (checked 2026-11-08)
359. Answering Legal describes itself as a 24/7 virtual receptionist service built exclusively for attorneys. “Answering Legal is a 24/7 virtual receptionist service built exclusively for attorneys.” https://www.answeringlegal.com/help-center/getting-started/what-is-answering-legal (checked 2026-11-08)
360. The AI chatbot is free for lawyers. “That's why we made our AI chatbot completely free for lawyers.” https://www.answeringlegal.com/ai-chatbot (checked 2026-11-08)
361. Live answering runs Monday to Friday, 5 AM to 5 PM Pacific; the service is not 24/7. “Monday–Friday, 5 AM–5 PM PT, just like an in-house employee.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
362. After-hours calls go to the firm's voicemail with messages emailed; receptionists can check voicemail each morning and return missed calls. “After-hours calls will be directed to your voicemail, and those messages will be delivered to your email for your convenience.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
363. The Terms list holiday closures: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve from 1 pm PST and Christmas Day. “Hours of Operation Monday – Friday 5:00 am – 5:00 pm PST” https://backofficebetties.com/terms/ (checked 2026-11-08)
364. Each firm is served by a small team of 8 to 10 receptionists who learn the firm. “With Back Office Betties, you'll have a team of 8-10 Virtual Legal Receptionists answering your calls.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
365. Spanish-speaking bilingual receptionists are included with all plans at no additional cost, for inbound and outbound calls. “Back Office Betties provides bilingual, Spanish-speaking virtual legal receptionists at no additional cost.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
366. Back Office Betties positions itself as a trained human intake team rather than a call center or AI. “Not a call center. Not AI. A trained legal intake team.” https://backofficebetties.com/ (checked 2026-11-08)
367. The legal answering service is described as 100% legal-specialized, 100% US-based and 100% human with no AI. “100% Legal-specialized 100% US-based 100% Human (no AI!)” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
368. Receptionists screen leads against the firm's practice areas or custom criteria. “Screening leads to accurately determine if their case fits into your practice area(s).” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
369. Custom legal intakes use forms that sync with the firm's CRM or scheduler, or routing logic built by Back Office Betties. “Using forms that sync with your CRM/scheduler and/or routing logic created on our end.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
370. Call handling, qualifying questions, scheduling and routing can vary by practice area, attorney, day of week and caller type. “Your call handling can vary by practice area, by attorney, day of the week, by caller type (new lead, existing client, court, referral source, etc.), and more.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
371. Receptionists schedule new client meetings and existing client appointments in the firm's web-embedded calendar such as Acuity or Calendly. “Scheduling new client consultations and existing client appointments.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
372. Receptionists process payments from leads and clients through a direct payment link such as LawPay. “Processing payments from your leads and existing clients.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
373. Receptionists place outbound calls on demand to follow up with leads and collect information, within 90 minutes during business hours. “During our business hours, we will place outbound call requests within 90 minutes.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
374. Receptionists are trained to handle objections and move qualified callers forward. “Trained receptionists confidently handle common objections and help move qualified callers forward.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
375. Designated VIP contacts skip screening and move straight to the next routing step. “Designated contacts skip screening and move straight to the next routing step.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
376. Back Office Betties' pages do not describe running conflict checks. Not publicly disclosed on the pages checked. https://backofficebetties.com/legal-answering-service/; https://backofficebetties.com/faq/; https://backofficebetties.com/ (checked 2026-11-08)
377. Back Office Betties states it does not use AI to answer calls and says legal intake requires judgement, empathy and nuance. “AI answering can handle simple inquiries, but legal intake requires judgement, empathy, and nuance.” https://backofficebetties.com/ (checked 2026-11-08)
378. No AI voice agent product or AI pricing is offered; the company states its service is human-only (bb-029). Not publicly disclosed on the pages checked. https://backofficebetties.com/; https://backofficebetties.com/legal-answering-service/; https://backofficebetties.com/pricing/ (checked 2026-11-08)
379. Back Office Betties works with most CRMs, practice management software, schedulers and payment processors. “Back Office Betties works with most CRMs, practice management software, schedulers, and payment processors.” https://backofficebetties.com/integrations/ (checked 2026-11-08)
380. Qualified leads are delivered into the firm's Clio Grow inbox with intake answers and case notes attached. “Every new qualified lead is automatically delivered right into your Clio Grow Inbox!” https://backofficebetties.com/clio/ (checked 2026-11-08)
381. For Clio, receptionists add leads, update contacts, schedule appointments, complete intakes and process payments. “Clio Adding leads Updating contacts Scheduling appointments Completing intakes Processing payments” https://backofficebetties.com/integrations/ (checked 2026-11-08)
382. For Lawmatics, receptionists schedule appointments, complete intakes and process payments. “Lawmatics Scheduling appointments Completing intakes Processing payments” https://backofficebetties.com/integrations/ (checked 2026-11-08)
383. Back Office Betties' pages do not describe a client app, portal or dashboard of its own, or Zapier or API integrations; integrations are receptionists working inside the firm's tools. Not publicly disclosed on the pages checked. https://backofficebetties.com/integrations/; https://backofficebetties.com/legal-answering-service/; https://backofficebetties.com/faq/; https://backofficebetties.com/pricing/ (checked 2026-11-08)
384. Back Office Betties’ site doesn’t list an MCP server for connecting AI tools such as Claude or ChatGPT. Not publicly disclosed on the pages checked. https://www.backofficebetties.com/ (checked 2026-11-08)
385. The firm receives detailed messages about who called and why; message detail is the stated reporting. “Know exactly who calls and why without ever picking up the phone.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
386. Back Office Betties' pages do not describe call reports, analytics, call logs, recordings access or a report cadence. Not publicly disclosed on the pages checked. https://backofficebetties.com/legal-answering-service/; https://backofficebetties.com/faq/; https://backofficebetties.com/pricing/; https://backofficebetties.com/terms/ (checked 2026-11-08)
387. Every new answering client starts with a $399 one-time Fit-to-Firm Onboarding. “$399 one-time Fit-to-Firm Onboarding” https://backofficebetties.com/pricing/ (checked 2026-11-08)
388. The onboarding lasts 30 days or 100 minutes, whichever comes first, and ends with a recommended plan based on observed call volume. “a one-time, 30-day or 100-minute (whichever comes first) onboarding” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
389. Receptionists complete a custom training course about the firm before calls are forwarded. “Your new Virtual Legal Receptionists will complete a custom training course all about your law firm before your calls are forwarded to us.” https://backofficebetties.com/about/ (checked 2026-11-08)
390. Basic account changes go live within 24 business hours. “Basic account changes will be live within 24 business hours.” https://backofficebetties.com/legal-answering-service/ (checked 2026-11-08)
391. The 100-minute answering plan is $375 a month billed monthly or $338 a month billed yearly. “$375/mo” https://backofficebetties.com/pricing/ (checked 2026-11-08)
392. The 200-minute plan is $700 a month monthly or $630 yearly; 400 minutes is $1,310 or $1,179; 500 minutes is $1,515 or $1,364. “$1,310/mo” https://backofficebetties.com/pricing/ (checked 2026-11-08)
393. Custom plans are offered for lower budgets and higher volumes. “We offer additional personalized, right-fit plans for both lower budgets and higher volumes.” https://backofficebetties.com/pricing/ (checked 2026-11-08)
394. Minutes or hours beyond the plan incur variable charges billed one month in arrears. “variable charges may apply if the Client's monthly Virtual Receptionist minutes or Virtual Assistant hours exceed the limits of their chosen plan.” https://backofficebetties.com/terms/ (checked 2026-11-08)
395. No per-minute overage rate is published; the Terms refer to a standard hourly or overage rate without a figure. Not publicly disclosed on the pages checked. https://backofficebetties.com/pricing/; https://backofficebetties.com/terms/; https://backofficebetties.com/legal-answering-service/; https://backofficebetties.com/faq/ (checked 2026-11-08)
396. The Terms state that if the 100 onboarding minutes are exceeded, Back Office Betties may suspend service or invoice the extra time at its standard rate. “Invoice Client for any additional time used beyond the included 100 minutes at Company's standard hourly or overage rate.” https://backofficebetties.com/terms/ (checked 2026-11-09)
397. The Terms state the Fit-to-Firm fee of $399 is non-refundable and covers onboarding, account setup, workflow review and service evaluation. “The-Fit to-Firm program requires a non-refundable onboarding and setup fee of $399.” https://backofficebetties.com/terms/ (checked 2026-11-08)
398. Service terms are monthly, quarterly or annual, plus a 6-month high volume plan, and renew automatically until cancelled. “Service terms are monthly, quarterly, or annual subscriptions. We also offer a 6 month high volume plan.” https://backofficebetties.com/terms/ (checked 2026-11-08)
399. Every subscription term, monthly, quarterly, 6-month or annual, renews automatically into another term of the same length until the firm cancels. “Subscription terms will automatically renew for additional, successive monthly, quarterly, 6 month, or annual terms unless and until you provide notice of cancellation.” https://backofficebetties.com/terms/ (checked 2026-11-08)
400. Cancellation requests must arrive by email at least 30 days before the next billing date and take effect at the end of the current term. “at least 30 days before the next billing date” https://backofficebetties.com/terms/ (checked 2026-11-08)
401. On cancellation the firm owes the remaining portion of the current term as liquidated damages (months remaining times the base monthly price, less prepayments). “as liquidated damages, the remaining portion of such current month, quarter, 6 month, or annual service term.” https://backofficebetties.com/terms/ (checked 2026-11-08)
402. The Terms call the remaining-term payment due on cancellation liquidated damages for early termination. “You agree that the amount of such liquidated damages is reasonable in light of the actual and anticipated harm caused by such early termination” https://backofficebetties.com/terms/ (checked 2026-11-08)
403. After the Fit-to-Firm period, ongoing service is month to month unless either party gives 30 days written notice. “services shall continue on a month-to-month basis unless terminated by either party with thirty (30) days written notice.” https://backofficebetties.com/terms/ (checked 2026-11-08)
404. Back Office Betties says it serves only attorneys. “To start, we only serve attorneys like you!” https://backofficebetties.com/faq/ (checked 2026-11-08)
405. Billing is by actual receptionist talk time with no rounding, and no charge after a call is transferred to the firm. “Betties will only bill for actual receptionist talk time and will not round up/down.” https://backofficebetties.com/terms/ (checked 2026-11-08)

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